ABM

ASRM Benefit Administration is a solution designed to streamline and optimize benefit administration services. According to the vendor, this product is targeted at companies of all sizes in various industries, including insurance companies, employee benefits consultants, human resources departments, healthcare providers, and third-party administrators.

Key Features

Customizable Solutions: ASRM offers personalized solutions tailored to the specific needs and goals of clients. The systems and staff at ASRM collaborate to create customized benefit management solutions that align with clients' visions.

Responsiveness: ASRM's business model and culture prioritize anticipating, collaborating, reacting, and implementing to quickly respond to clients' needs. ASRM provides cost-saving solutions that can be adapted to changing specifications, aiming to put partners at a competitive advantage.

Extensive Experience: With over 150 years of combined experience in the insurance market, ASRM's team brings expertise and diverse backgrounds to deliver optimal synergies and solutions. They can guide clients through the evolving landscape of benefit management.

Comprehensive Program Support: ASRM is a full-service benefit administrator capable of handling all phases of client relationships. Each agent/broker and client is assigned a dedicated account manager, ensuring strong relationships and clear communication.

Secure Data Management: ASRM employs a dedicated team to handle critical enrollment information and protected health data. Multiple encryption tools and custom safeguard programs ensure the secure handling of data. ASRM's advanced data processing tools enable accurate invoicing and reconciliation services.

Efficient Claims Management: ASRM's Claims Team provides a comprehensive range of efficient tools for claims intake, investigation, adjudication, appeal processing, and final determination/payment. Customized technology solutions and industry best practices ensure accurate and timely claims processing.

Quality Customer Service: ASRM prides itself on providing quality customer service. In-house representatives offer support, including bi-lingual assistance for Spanish-speaking clients and translation services for other languages.

Streamlined Premium Accounting: ASRM's Premium Accounting team utilizes efficient, custom technology solutions for balanced premium collection and commission payments. Multiple channels, such as credit card, ACH submission, and automated recurring billing, are available. ASRM utilizes a bank lockbox for secure and expedited processing.

Robust Fulfillment Capabilities: ASRM's in-house Fulfillment Department handles various printing needs, including large-scale and unique-sized outbound mailings. They can print plan support documents, governmental forms, claim determinations, and other required forms.

Specialty Network Expertise: ASRM has extensive experience in helping organizations establish profitable products in the specialty network market. They offer guidance through all phases of the specialty network evolution, emphasizing carrier integration, seamless vendor integrations, and leveraging technologies to streamline workflows.