AceRoute

AceRoute is a Field Service Management solution designed to optimize scheduling, routing, and job management for businesses of various sizes. According to the vendor, AceRoute caters to the needs of field service technicians, delivery drivers, mobile asset managers, and industries such as utilities and heavy equipment rentals. It offers a range of features and capabilities aimed at streamlining operations, improving efficiency, and enhancing customer satisfaction.

Key Features

Schedule & Route Optimization: According to the vendor, AceRoute automatically optimizes daily or weekly plans, taking into account cost, proximity, worker, and customer needs. It aims to help businesses efficiently allocate workers to jobs and optimize route sequences to minimize distance traveled and fuel cost.

Ontime Everytime: AceRoute is said to accurately plan schedules and estimate arrival times at job locations based on travel and service times. The vendor claims that it helps set the right expectations and consistently meets them, potentially improving customer satisfaction by providing reliable arrival estimates.

Narrow Time Window: AceRoute is designed to optimize schedules and reduce typical wait windows from four hours to one hour. The vendor suggests that this feature can make businesses more competitive by providing a narrow time window for appointments, potentially reducing customer waiting time and improving overall customer experience.

Do More with Less: The vendor claims that AceRoute maximizes efficiency by enabling businesses to service more orders with fewer resources per day. It compresses schedules to minimize dead time between jobs, potentially helping businesses maximize productivity by utilizing resources effectively.

Lessen Windshield Time: AceRoute aims to eliminate unnecessary travel by automatically allocating geographic routes. The vendor states that it optimizes route sequences to minimize total distance traveled and fuel cost, potentially reducing fuel costs and improving overall efficiency.

BestFit AI Scheduling: According to the vendor, AceRoute analyzes the current plan and dynamically adjusts job assignments within constraints. It recommends optimal time slots for last-minute jobs or appointment scheduling using machine learning, with the goal of continuously improving scheduling accuracy.

Map-Based Calendaring: AceRoute provides a planning view of jobs, workers, and locations using a drag and drop calendar coupled with an integrated map. The vendor claims that this feature simplifies scheduling and job management, making it intuitive for users.

Customer Notification: AceRoute automates customer notifications for appointments, schedule confirmations, and enroute visibility. The vendor utilizes automatic notification powered by Twilio and Mailgun, potentially reducing the manual effort of contacting customers for each appointment.

Mobile Asset Management: AceRoute manages service routes and logistics for mobile assets and customer-owned fixed assets. It provides unified asset tracking and planning for industries such as utilities, heavy equipment rentals, and liquid and solid waste, according to the vendor.

Online/Offline Mobile Dispatch: AceRoute enables job management, notes, audio memos, photos, annotations, parts, assets, forms, checklists, and breadcrumbs. It works offline without any data connection and provides an integrated map, navigation, and GPS-aware timecard for field workers, according to the vendor.