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AcuityCRM

AcuityCRM

Overview

Recent Reviews

TrustRadius Insights

Users of AcuityCRM have found the software to be highly effective in managing customer tickets and issues, resulting in increased …
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Pricing

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Basic

$12

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is AcuityCRM?

AcuityCRM Features

  • Supported: Calendar/Reminder System
  • Supported: Contact Management
  • Supported: Document Storage
  • Supported: Email Marketing
  • Supported: Interaction Tracking
  • Supported: Internal Chat Integration
  • Supported: Lead Management
  • Supported: Marketing Automation
  • Supported: Quotes/Estimates
  • Supported: Segmentation
  • Supported: Social Media Integration
  • Supported: Territory Management
  • Supported: Workflow Management

AcuityCRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWeb-Based
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Comparisons

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Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of AcuityCRM have found the software to be highly effective in managing customer tickets and issues, resulting in increased productivity and improved customer satisfaction. The ticket management feature allows businesses to efficiently track and resolve customer inquiries, ensuring timely responses and resolutions. This has proven to be invaluable in improving customer relationships and retention.

Another key use case of AcuityCRM is its ability to manage clientele and daily sales records. By providing features such as invoicing and digital invoicing, the software helps businesses streamline their sales processes and accelerate growth. Users have reported that the system has successfully resolved invoicing problems, allowing for smoother financial transactions and reducing payment delays.

The scheduling feature offered by AcuityCRM is widely regarded by users as a valuable tool for managing appointments and meetings. While it may not be as suitable for running a tutoring center or extensive project management, it is highly effective for businesses that rely heavily on appointment-based services. Users appreciate the ease of creating schedules, assigning staff members, and sending notifications, which ultimately leads to better organization and time management.

Smaller businesses have found AcuityCRM to be a cost-effective solution that offers professional features at an attractive price point. The affordability combined with the system's user-friendly interface has made it a popular choice among small businesses looking to enhance their customer relationship management capabilities without breaking their budget.

In addition to helping manage day-to-day operations, AcuityCRM has also received praise for its ability to create comprehensive customer lists for future marketing efforts. Users have reported having a tremendous experience with the software, with their clients loving it as well. This feature has proven invaluable in driving targeted marketing campaigns and nurturing long-term customer relationships.

Furthermore, users have noted that AcuityCRM stands out in the market as a superior option compared to other alternatives available. Its robust functionality, ease of use, and excellent customer service contribute to its positive reputation among customers.

Sales executives specifically have expressed their love for AcuityCRM, highlighting its effectiveness in their daily operations. The software provides them with the tools they need to manage and track sales leads, monitor customer interactions, and ultimately close deals more efficiently.

Overall, AcuityCRM has proven to be a valuable asset for businesses across various industries. Its ticket management capabilities, invoicing features, scheduling functionality, affordability, and ease of use have made it an essential tool for enhancing customer relationships, improving productivity, and driving business growth.

Efficient and User-Friendly Interface: Many users have praised AcuityCRM for its efficiency and user-friendly interface. They find it easy to navigate and perform tasks quickly, which has increased the efficiency of their sales teams. The intuitive design allows even non-CRM experts to use the software effectively.

Seamless Integration with Existing Tools: Users appreciate AcuityCRM's seamless integration with their existing tools. This feature enables a smooth transition and utilization of the software without any disruptions or compatibility issues. It allows them to leverage their current technology stack while benefiting from AcuityCRM's capabilities.

Affordable Pricing: The affordable pricing of AcuityCRM is a standout feature mentioned by several reviewers. Considering that CRM solutions are typically expensive, users find the cost of AcuityCRM to be reasonable, making it an economical choice for businesses.

Complex Design and Lack of Intuitiveness: Some users have found AcuityCRM to have a complex design that is not very intuitive, making it difficult to use and understand the workflow of the system. This has resulted in a steep learning curve for new users.

Difficult Set-up Process: Reviewers have mentioned that the set-up process of AcuityCRM can be a significant barrier to use. It requires a lot of manual labor from the admin team, which can be time-consuming and inefficient.

Lack of Customizability and Missing Features: AcuityCRM lacks customizability options and does not offer features like invoicing or bulk editing appointments. This limitation leads to manual work and inefficiency for businesses with clients booking multiple appointments. Additionally, some reviewers have expressed frustration over the software's limited analytics capabilities and integration options with other solutions like Google apps.

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