Airim

According to the vendor, Airim is an AI-powered personalization platform developed by Pi31 Labs. It is designed to assist businesses in delivering hyper-personalized content to their users by leveraging AI technology. By analyzing user behavior, preferred language, demographics, and acquisition channels, Airim's AI engine determines the most relevant content for each individual user. Custom attributes can also be seamlessly added via APIs or imported from CRM or marketing automation software.

Key Features

According to the vendor, Airim offers the following key features:

Automatically personalize content for every user: Airim's AI-powered Personalization Engine enables businesses to autonomously display hyper-personalized content to their users. The AI engine analyzes user behavior, preferred language, demographics, and acquisition channels to determine the most relevant content.

Embed a dynamic knowledge base, anywhere: Airim's functionality can be embedded anywhere on a website or app, enhancing the knowledge base with hyper-personalization capabilities. The AI engine works continuously to deliver highly personalized content to visitors, aiming to provide an exceptional customer experience.

Know your Customers, real-time: According to the vendor, Airim's AI engine tracks trending keywords and content engagement patterns, offering automated suggestions for improving the knowledge base. Real-time changes can be observed by drilling down the entire data based on preferred variables.

Works out of the box with your favorite tech stack: Airim seamlessly integrates with popular knowledge base tools such as Zendesk, Intercom, Drift, and Freshdesk, facilitating the easy import of FAQs. Data can be effortlessly flowed into CRM, CDP, ticketing, or analytics tools using one-click APIs, webhooks, or Zapier.

Embed personalization in your user experience: According to the vendor, Airim intelligently ranks FAQs within product, pricing, or help pages, allowing users to quickly find the information they seek. Relevant suggestions are provided instantly to engage customers in the web experience. Airim's NLP enables users to type and search queries in natural language, obtaining results without leaving the current page.

Sync your Zendesk knowledge base articles with Airim Content Manager: According to the vendor, Airim allows the launch of the Zendesk Chat window when users click "Live Chat" on the Airim widget. Additionally, it can create a Zendesk support ticket when a user submits a form via Airim.

Sync your Freshdesk knowledge base articles with Airim Content Manager: According to the vendor, Airim enables the launch of Freshchat when users click "Live Chat" on the Airim widget. It can also create a Freshdesk support ticket when a user submits a form via Airim.

Sync your Educate articles with Airim Content Manager: According to the vendor, Airim allows the launch of the Intercom or Operator chat window when users click "Live Chat" on the Airim widget. It can create a new contact on Intercom when a user submits a form via Airim (Coming soon).

Launch Tawk chat window when users click "Live Chat" on Airim widget: According to the vendor, Airim enables the launch of a Tawk chat window when users click "Live Chat" on the Airim widget. It can also create a support ticket when a user submits a form via Airim.

Sync Knowledge articles with Airim Content Manager: According to the vendor, Airim allows the launch of the Crisp chat window when users click "Live Chat" on the Airim widget.