Alert Catcher

Alert Catcher is a plugin for Jira developed by Softlist Sp. z o.o. that offers seamless integration with Zabbix SIEM. According to the vendor, this plugin enables users to aggregate, categorize, and prioritize alerts from their IT environment, streamlining incident management processes and enhancing collaboration between IT and software development departments. Alert Catcher is designed to meet the needs of SMB and Enterprise-level organizations, including information security management, IT and software development departments, Jira Software and Jira Service Management platform owners, as well as departments processing applications from external information systems.

Key Features

Custom incident creation/update endpoint: Alert Catcher provides a custom endpoint that allows users to create and update incidents in Jira. This feature facilitates seamless integration with third-party systems, automating incident creation based on received alerts.

Custom restrictions for incident creation/update: Users can define custom restrictions for creating and updating incidents in Alert Catcher, ensuring that only relevant and valid incidents are processed.

Incident grouping and problem creation: Alert Catcher allows users to group incidents by rule and create problems based on these incidents, improving incident organization and enabling better visibility and prioritization.

Connection types for 3rd party systems: Alert Catcher offers various connection types for integrating with third-party systems, ensuring compatibility and seamless communication with different SIEM/EMS systems.

Workflow extensions for Jira: Alert Catcher provides workflow extensions for Jira, empowering users to customize and extend the incident management workflow according to their organization's requirements and incident management practices.

Bi-directional integrations: Alert Catcher supports bi-directional integrations with third-party systems, allowing for the synchronization of incidents and updates in real-time.