TrustRadius Insights
AllAnswered has proven to be a highly useful solution for users seeking a centralized platform for managing and storing documents. Its …
Starting at $5 per month
View PricingOverview
What is AllAnswered?
AllAnswered is a knowledge management system designed to facilitate collaboration and information sharing for teams of any size. According to the vendor, this platform caters to a variety of professions and industries, including engineering, customer support, sales, operations, and human resources teams....
Recent Reviews
Leaving a review helps other professionals like you evaluate Document Management Systems
Be the first one in your network to review AllAnswered, and make your voice heard!
Get StartedPricing
Basic
$5
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is AllAnswered?
AllAnswered is a knowledge management system designed to facilitate collaboration and information sharing for teams of any size. According to the vendor, this platform caters to a variety of professions and industries, including engineering, customer support, sales, operations, and human resources teams. By combining Wiki Documentation, Questions & Answers, Workflow, and AI Engine, AllAnswered aims to provide a centralized hub where teams can conveniently access and contribute to a wealth of knowledge, with the goal of preserving expertise and maximizing productivity.
Key Features
Collaboration Without Interruption: According to the vendor, AllAnswered integrates Wiki Documentation, Questions & Answers, Workflow, and AI Engine into a single platform, eliminating the need for users to search through multiple sources for information.
Modern Wiki Editor and Built-in Workflow: The vendor claims that AllAnswered offers a user-friendly Wiki editor with built-in workflow capabilities, allowing for easy creation and updating of documentation while maintaining accuracy and timeliness.
Questions & Answers Portal: AllAnswered includes a dedicated Questions & Answers portal, providing team members with the opportunity to post questions and receive answers from domain experts. The vendor states that this feature encourages knowledge sharing and helps capture valuable tacit knowledge.
Streamlined Workflow: AllAnswered's built-in workflow feature enables teams to define and track project progress, with the aim of ensuring alignment and timely completion of tasks.
Powerful Analytics: According to the vendor, AllAnswered provides in-depth analytics with stats and graphs, offering insights into content creation, consumption, user activity, and engagement. This feature is intended to help teams measure the effectiveness of their knowledge management efforts.
Seamless Integrations: AllAnswered is designed to seamlessly integrate with popular tools such as Slack, Google Drive, and Microsoft Teams. The vendor claims that this integration capability allows teams to centralize their knowledge base and collaborate within their existing workflow.
Extensive Template Library: AllAnswered offers a wide range of best-practice templates for various use cases. According to the vendor, these templates can save time and ensure consistency in documentation and processes.
Enterprise-Grade Security: The vendor emphasizes that AllAnswered prioritizes data privacy and protection, implementing robust security measures including encryption, access controls, and regular backups. Additionally, the system provides role-based access control to safeguard sensitive information.
Custom Integrations: According to the vendor, AllAnswered provides APIs for custom integrations, allowing teams to tailor the system to their specific needs and enhance collaboration further.
AllAnswered Features
- Supported: Access Controls/Permissions
- Supported: Collaboration Tools
- Supported: Content Management
- Supported: Full Text Search
- Supported: Discussions/Forums
- Supported: Text Editing
- Supported: Cataloging/Categorization
- Supported: Knowledge Base Management
- Supported: Self Service Portal
AllAnswered Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
AllAnswered has proven to be a highly useful solution for users seeking a centralized platform for managing and storing documents. Its ability to eliminate the need to search through multiple platforms like Sharepoint and network drives has been greatly appreciated by users. The software provides increased visibility, enabling teams to quickly find the information they need, with the confidence that it is up to date.
Additionally, AllAnswered serves as an effective centralized wiki knowledge base, facilitating easy sharing of knowledge across departments and ensuring access to information at any time. Users have found the process of setting up and adding documents through the wiki tool to be incredibly user-friendly. Asking questions and receiving answers within their groups has further improved collaboration, as users can later retrieve this valuable information quickly through a search.
The prompt and efficient customer service provided by AllAnswered has received high praise from users who have not encountered any issues with the software. In comparison to previous knowledge base systems, customers have found AllAnswered to be a reliable source for solving commissioning-related problems faced by teams worldwide. After using AllAnswered for over six months, customers express their satisfaction and happiness with the software, highlighting its positive impact on their workflow efficiency and knowledge management processes.
Useful Analytics: Reviewers have found the analytics provided by AllAnswered to be highly useful for working with large data sets. Several users have expressed their appreciation for the ability to analyze and extract valuable insights from the data, making it easier for them to make informed decisions.
Unique Wiki and Q&A Combination: Many reviewers have highlighted the unique feature of AllAnswered that combines a wiki and a Q&A tool. They appreciate that this combination makes AllAnswered the only tool of its kind, offering a comprehensive solution for knowledge sharing and collaboration within their organization.
Excellent Customer Support: Users have consistently praised the amazing customer support provided by AllAnswered. Multiple reviewers have mentioned that they find the support team to be prompt, helpful, and eager to assist whenever needed. This level of support has greatly enhanced their experience with using AllAnswered as their knowledge management tool.
Difficult Integration with SAP and Other Tools: Some users have found that integrating AllAnswered with SAP and other tools is challenging and could benefit from improvement.
Limited Jira Integration: Reviewers have mentioned that the integration with Jira is only available for cloud, which may limit its usability for certain users who prefer other deployment options.
Complex Community Division Feature: Users have reported that effectively using the community division feature in AllAnswered can be difficult and may require a learning curve to fully understand its functionality.