TrustRadius Insights
Users have found this product to be incredibly versatile, serving a wide range of use cases. One common use case is for personal …
Starting at $40 per month per user
View PricingOverview
What is Aloware?
Aloware is a contact center solution with turnkey software. Aloware also integrates with CRM and Helpdesk applications. Customers can be engaged by cell phone, text message or social messengers.
Recent Reviews
Pricing
iPro
$40
Cloud
per month per user
uPro
$70
Cloud
per month per user
xPro
$90
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://aloware.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $40 per month per user
Product Demos
The NEW and Improved Aloware Talk 2.0 [Demo 1]
YouTube
Introducing our new Inbox flow and Aloware Tasks
YouTube
The NEW and Improved Aloware Talk 2.0 [Demo 2]
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Aloware?
Aloware is a contact center solution with turnkey software. Aloware also integrates with CRM and Helpdesk applications. Customers can be engaged by cell phone, text message or social messengers.
Aloware Features
Dialer Logistics Features
- Supported: Call into server with VoIP "soft phone"
- Supported: Call into server with mobile phone
- Supported: Power dialer
Preview Dialer Features
- Supported: Contact preview
- Supported: Dialer-CRM integration
- Supported: Built-in CRM
- Supported: Dialer integration to social media
- Supported: Automatic call logging
Core Dialer Features
- Supported: Outbound dialing
- Supported: Inbound routing
- Supported: Custom caller ID
- Supported: Click-to-call
- Supported: Recorded voicemail drop
- Supported: Dialer contact import
- Supported: Campaign & list management
Call Follow-up and Quality Assurance Features
- Supported: Follow-up calls
- Supported: Appointment scheduling
- Supported: Calendar sync
- Supported: Dialer reporting & analytics
- Supported: Dialer call recording
- Supported: Dialer call monitoring
- Supported: Dialer compliance
Aloware Video
Watch Product Demonstration
Aloware Integrations
- HubSpot CRM
- Zoho CRM
- Pipedrive
- Gong
- Zapier
- Slack
- Google Calendar
- Guesty
- Webhooks
- Helpscut
Aloware Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
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Reviews and Ratings
(3)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found this product to be incredibly versatile, serving a wide range of use cases. One common use case is for personal organization and productivity. Customers have praised the product for its intuitive interface and customizable features, which allow them to create to-do lists, set reminders, and manage their schedules effectively. The product's ability to sync across devices has also been highly appreciated by users, as it allows them to access their tasks and appointments from anywhere. Additionally, the product's integration with other popular productivity tools has further enhanced its usefulness for users in managing their workflow efficiently.
Another important use case for this product is project management. Users have reported that the product's collaboration features make it a valuable tool for teams working on complex projects. With the ability to create shared tasks and assign them to team members, users have found it easier to delegate responsibilities and track progress. The product's centralized platform provides real-time updates on project status and enables smooth communication among team members, reducing the need for lengthy email chains or in-person meetings. Overall, the product has proven to be a valuable asset in streamlining project management processes and improving team efficiency.
Furthermore, this product has found great application in academic settings. Students have praised its ability to help them stay organized and manage their coursework effectively. They can create study schedules, set deadlines for assignments, and receive reminders for upcoming exams or project due dates. The product's integration with popular note-taking tools allows students to easily capture important information from lectures or research materials while keeping everything neatly organized in one place. This has significantly improved students' productivity and time management skills, ultimately leading to better academic performance.
In addition to personal organization, project management, and academic use cases, this product has also been utilized by individuals in various industries for task management and goal tracking purposes. From entrepreneurs managing multiple business ventures to stay-at-home parents juggling household responsibilities, users have found this product indispensable in helping them stay on top of their tasks and achieve their goals. With its user-friendly interface and robust features, this product has proven to be a reliable tool for enhancing productivity and efficiency in various contexts.
Convenience and Functionality: Users appreciate the convenience and functionality of Aloware's features such as the Activity Dashboard, Live Chat, Real-Time Reporting, and Analytics. The intuitive nature of Aloware's user interface is highly praised by users, and the reports section is seen as a valuable tool for monitoring phone usage. Some users also find it convenient to access their phone through a web browser page.
Integration with HubSpot: Integration with HubSpot is highly valued by users, allowing them to work within one platform instead of multiple pages. Aloware's compatibility with Mac and its integration with HubSpot are appreciated by users. The seamless integration with Guesty and Slack is highlighted as a key feature by users.
Powerful Power Dialer: The PowerDialer feature is considered powerful and has significantly increased the number of calls made by users. Users praise the ability to enroll sequences and use the power dialer to reach more people faster.
Limited Configuration Options: Several users have expressed frustration with the limited configuration options available in Aloware. They feel that the software lacks flexibility and customization, which hampers their ability to tailor it to their specific needs.
Frequent Timeouts Between Calls: Many reviewers have complained about frequent timeouts between calls while using Aloware. This interruption in call flow has been a major inconvenience for users and has negatively impacted their productivity and efficiency.
Glitches with Messaging: A significant number of users have reported experiencing glitches with messaging in Aloware. These glitches include difficulties in sending SMS blasts, freezing issues, and slow performance, which have caused delays and inefficiencies in communication efforts.
Users have made several recommendations based on their experiences with Aloware. The three most common recommendations are:
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Take advantage of the training and support offered by Aloware. Many users suggest utilizing the training resources provided by Aloware to fully understand the platform's benefits. They recommend reaching out to the support team for best practices and guidance in organizing the system.
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Give Aloware a chance and be patient with any issues encountered. Users advise spending time on Aloware to fully grasp its capabilities and become familiar with its features. They suggest being patient and working around any issues that may arise, as well as utilizing available resources for a better experience.
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Consider Aloware for high call volumes and efficient call distribution. A number of users recommend Aloware for companies or call centers with high call volumes. They praise tools like round-robin for distributing calls efficiently and suggest utilizing features such as teams and groups to organize communication effectively.
It is important to note that these recommendations are based on user experiences and may vary depending on specific needs and preferences.
Reviews
(1-1 of 1)Companies can't remove reviews or game the system. Here's why
April 27, 2022
User Friendly Aloware
We are an independent insurance agency and we use it as a way to communicate with our current and prospective clients. Thru Aloware, we're able to make outgoing calls, receive incoming calls, receive and check voicemails as well as send/receive texts.
- Incoming Calls
- Voicemails
- Text Messages
- Reading text messages directly on the site are sometimes difficult
- The transcribe on voicemails is off sometimes
- Inbound/Outbound calls
- Data tracking (calls, downtime, etc)
- Texting
- Call tracking/monitoring
Aloware is definitely more user friendly with an up to date user interface. Their texting feature is much easier to keep records over compared to Chase and the connection while on the phone with customers is a lot better. With Chase, it always seemed staticy and unreliable