AnswersAnywhere

AnswersAnywhere is a mobile service data solution provided by Infomill Ltd, designed to empower field service engineers with instant access to relevant and up-to-date technical information. This software solution caters to service organizations of various sizes, from small businesses to large enterprises. Field service engineers, technicians, and professionals in industries such as manufacturing and utilities can benefit from AnswersAnywhere's features and functionalities, ensuring efficient and accurate service delivery.

Key Features

Single Source of Truth: According to the vendor, AnswersAnywhere provides field service engineers with a single source of truth, granting them access to relevant and up-to-date technical information such as installation and servicing documents, product and safety notices, FAQs, parts lists, and exploded diagrams. This eliminates the need to search through corporate silos or disparate file formats.

Mobile Solution: Recognizing that field service technicians primarily use mobile phones as their primary computing device, AnswersAnywhere is designed as a mobile solution. The mobile interface enables field service engineers to access the required information directly from their mobile devices, potentially increasing efficiency and productivity.

Current and Accurate Information: According to the vendor, AnswersAnywhere ensures that field service engineers have access to current and accurate technical documentation and parts information. By providing up-to-date documentation and parts lists, the solution aims to address the challenge of outdated information that may hinder effective service delivery.

Efficient Search Functionality: According to the vendor, AnswersAnywhere offers efficient search functionality, allowing field service engineers to quickly find the information they need. The search feature enables engineers to locate specific answers within large documents, potentially saving time and improving overall efficiency.

Improved Customer Satisfaction: According to the vendor, by providing field service engineers with a single source of truth and access to accurate and up-to-date information, AnswersAnywhere aims to help improve customer satisfaction. With the ability to quickly find the information they need, field service engineers can potentially resolve customer issues more efficiently and effectively.

Time Savings: According to the vendor, AnswersAnywhere aims to significantly reduce the time spent by field service engineers searching for servicing documentation and parts information. By providing a mobile single source of truth, engineers can potentially save valuable time on each service call, resulting in potential time savings over the course of a year.

Increased Technician Efficiency: According to the vendor, with access to the right information at their fingertips, field service technicians can potentially work more efficiently and effectively. AnswersAnywhere aims to eliminate the need for technicians to rely on outdated or incomplete information, allowing them to potentially complete service calls more efficiently.

Reduced Need for Technical Support: According to the vendor, by providing field service engineers with access to accurate and up-to-date technical information, AnswersAnywhere aims to reduce the need for costly telephone calls back into technical support. Engineers can potentially solve unfamiliar problems on-site, reducing the need for repeat service visits.

Improved Technician Training: According to the vendor, AnswersAnywhere can be used as a training tool for field service technicians, providing them with access to educational materials and resources. This can potentially enhance their knowledge and expertise, enabling them to deliver better service.