anybot

anybot is a customer service automation tool developed by Evolany Co., Ltd. According to the vendor, it is designed to automate customer service and sales processes using rich media chatbots, aiming to provide a seamless and interactive communication experience for businesses. The product is said to be suitable for businesses of all sizes and caters to various professions and industries, including customer service representatives, sales professionals, e-commerce businesses, marketing professionals, and retail and service industries.

Key Features

Customer Service Automation: According to the vendor, anybot allows businesses to automate their customer service and sales processes using chatbots that can handle rich media content such as images, videos, and interactive buttons. This is intended to help businesses provide quick and efficient responses to customer inquiries and streamline their sales processes.

Self-Building CRM: The vendor claims that anybot is a self-generating tool that automatically segments customers into persona groups, eliminating the need for manual data entry and segmentation. This feature is said to save time and effort for businesses.

Omnichannel Communication: According to the vendor, anybot enables businesses to choose the channel of communication with their customers, including telephone, email, LINE, and Facebook. This omnichannel integration is intended to help businesses manage customer segments across different platforms and provide a seamless customer experience.

Sales & Reservations: The vendor states that anybot's integrated RMS (Reservation Management System) and store builder allow businesses to engage customers where they spend the most time. This feature is claimed to help businesses efficiently manage sales inquiries, bookings, and reservations, enhancing the overall customer experience.

Aggregated Analytics: According to the vendor, anybot provides aggregated analytics that allow businesses to track and analyze customer interactions. The vendor claims that every button click and interaction can be viewed in the anybot dashboard, providing valuable insights into customer behavior and helping businesses optimize their strategies.

Chat UI: The vendor claims that anybot offers a rich and interactive chat user interface that enables businesses to connect with their customers in a conversational manner. According to the vendor, the chat UI supports features such as rich media content, swipe-style UI, and e-commerce rental cart, aiming to enhance the user experience and facilitate smooth communication.