Appzi

Appzi is a feedback collection tool provided by Appzi, Inc. It aims to assist businesses in capturing customer feedback to enhance their products and services. According to the vendor, Appzi enables users to create customizable in-product surveys at any stage of the customer journey. It is suitable for organizations of all sizes, including small businesses, high-growth startups, and nonprofits. Professionals in various fields, such as product management, UX/UI design, customer success, marketing, software development, and e-commerce, can benefit from using Appzi.

Key Features

Capture insightful customer feedback: Appzi allows users to instantly capture in-product feedback using customizable feedback widgets. Users can create their own surveys or choose from a variety of survey templates. The feedback surveys can be embedded within websites or SaaS products. Appzi provides options for feedback buttons, custom triggers, and survey placement. Users can collect unlimited feedback, including screenshots, URLs, and user data, to gain a comprehensive understanding of customer feedback. The vendor also states that team members can be invited to participate in managing and analyzing the feedback.

Simple Setup: Appzi offers a straightforward setup process, allowing users to quickly design and create surveys within minutes. Users can easily customize the surveys to align with their brand and style. The setup involves adding a line of code to the platform or utilizing existing buttons on the website to trigger the survey. Surveys can be set to appear based on specific triggers, such as user interactions or completion of certain actions.

Manage & Analyze: Appzi utilizes artificial intelligence and machine learning algorithms to analyze incoming feedback. Users can efficiently manage and analyze all user feedback in one central location. The platform provides reporting dashboards to view customer insights and feedback trends. Users can track customer satisfaction over time and evaluate survey performance. Appzi integrates with support, project management, and issue tracking tools to streamline workflows and respond to customer feedback.

Share Insights Across the Entire Tech Stack: Appzi seamlessly integrates with support, project management, and issue tracking tools. User feedback, screenshots, and session data are automatically pushed to these platforms. This integration allows users to create streamlined workflows and direct feedback and screenshots to the appropriate tools. Appzi integrates with various tools, including Trello, message boards, Bitbucket, and development platforms via Zapier.