Overview
What is AreTheyHappy?
At AreTheyHappy, we're all about helping businesses be remarkable online. That's why we created an online tool that centralizes all messages, reviews and social media into one easy inbox. We integrate Facebook, TripAdvisor, Instagram, Foursquare, Yelp, Google and many more.…
Incredible software and platform
Service Offering Details
- About
- Integrations
- Competitors
- Tech Details
What is AreTheyHappy?
That's why we created an online tool that centralizes all messages, reviews and social media into one easy inbox. We integrate Facebook, TripAdvisor, Instagram, Foursquare, Yelp, Google and many more. From one place, businesses can manage all their communication needs (they can listen to their customers, reply to their queries, schedule posts and analyze their data).
AreTheyHappy Video
AreTheyHappy Supported Products
- Meta Business Suite
- Yelp
- TripAdvisor
- Zomato
- Formitable
- Resengo
AreTheyHappy Competitors
AreTheyHappy Availability
Geography | Worldwide |
---|---|
Supported Languages | English, Dutch, French, German, Portuguese, Italian |
Reviews and Ratings
(1)Community Insights
- Business Problems Solved
- Pros
- Cons
AreTheyHappy is a software that continuously improves its product to meet the needs of its users. Customers appreciate the efficiency and clear overview provided by the software, which allows them to optimize their own quality. With its ability to identify flaws in service and improve less positive aspects, AreTheyHappy has become a must-have tool for client reviews. Users are very satisfied with the platform as it helps them identify good practices and set goals for improvement. They also appreciate the responsive support team and personal approach of the AreTheyHappy team.
One of the key use cases of AreTheyHappy is coaching managers and chefs to enhance the guest experience. The software aids in setting goals and provides valuable insights into what is going well and areas that need improvement. Users have found value in AreTheyHappy from day one, appreciating its proactive nature and personalized approach. Another important use case of AreTheyHappy is managing online reputation efficiently. By aggregating reviews, ratings, and sentiments from multiple channels into a central dashboard, AreTheyHappy provides data-driven insights and trends that help users make informed decisions. Additionally, the software saves users time and effort by offering a comprehensive overview and generating great reports.
Moreover, AreTheyHappy enables effective communication with guests across multiple platforms, ensuring an exceptional experience for them. It also assists the marketing department in gaining a better understanding of customer service and leveraging promotions effectively. Overall, AreTheyHappy proves to be a valuable tool for businesses seeking to improve their service quality, manage their online reputation, and enhance customer satisfaction.
Easy to use and link to other platforms: Many users have found the platform easy to use and appreciate its ability to seamlessly connect with other platforms. This feature has made social planning and review management accessible for a significant number of reviewers.
Continuous development ensures a pleasant experience: The continuous development of the product is highly appreciated by users, as it guarantees an enjoyable user experience. Several reviewers have expressed their satisfaction with the frequent updates and improvements made to the platform.
Personal contact with support team results in quick problem-solving: Users highly value the personal contact they have with the support team, as it leads to swift resolution of issues. The prompt problem-solving provided by the support team has been praised by many reviewers.
Bugs on certain platforms: Some users have experienced bugs on certain platforms that have prevented them from responding via Are They Happy, which can be frustrating. The platform is actively researching and monitoring these issues, but it may still pose a challenge for some users.
Integration with certain platforms needs improvement: According to some users, the integration with certain platforms could use some improvement. This suggests that there might be difficulties or limitations when connecting to different review platforms.
GMT timezone not correctly displayed: Users have noticed that the GMT timezone is not correctly displayed in AreTheyHappy, causing confusion with timestamped reviews. This issue may affect the accuracy of time-related data within the platform.
Reviews
(1-1 of 1)Incredible software and platform
- AreTheyHappy provides a web-based platform that has every major review channel, allowing our marketing team to access all of our reviews in one place.
- AreTheyHappy provides detailed analytics based on all of our reviews channels, as well as our social media for the entire brand as well as each location. This allows us to compare between review channels, as well as location.
- AreTheyHappy has a "Tagging" tool, that allows you to separate reviews into detailed categories based on environment, sentiment, service, etc. This tagging tool also provides its own analytics, quantifying qualitative data. This informs us about potential new trends, as well as what the clients are looking for.
- AreTheyHappy provides a "Tagging" tool for each review, this tool allows you to group the reviews into detailed categories It is a very easy to use tool, however, it is time-consuming and it would be helpful if this function could be automated, or even have "suggested" tags that one could use.
- AreTheyHappy does not provide the correct GMT timezone. All of our reviews are timestamped incorrectly by at least an hour, this can create confusion at times.
- In AreTheyHappy, you can see the rating of your own business and can compare within the business by location, but it would be helpful to see where that stands in the industry. This could be overall, or for individual locations.
- Boolean keyword searches
- 70%7.0
- Filtering out noise/spam
- 60%6.0
- Sentiment analysis
- 70%7.0
- Broad channel coverage
- 60%6.0
- Content planning and scheduling
- 60%6.0
- Workflow management
- 80%8.0
- Automated routing and prioritization
- 70%7.0
- Customer interaction histories
- 90%9.0
- Bulk actions
- 90%9.0
- Content marketing
- 90%9.0
- 100%10.0
- 100%10.0
- Google+
- 100%10.0
- 70%7.0
- Real-time tracking
- 100%10.0
- Role-based user permissions & privileges
- 90%9.0
- Mobile access
- 100%10.0
- We have only been with AreTheyHappy for less than 6 months, so it is too early to say.