Aselector

Aselector, developed by Aselector Technologies, is an AI-powered platform designed to streamline complaints management, enhance customer service, and automate sales processes. According to the vendor, this solution is aimed at small to large-sized companies and caters to various professions and industries, including customer service representatives, sales representatives, call center agents, complaints managers, and service desk teams. Aselector offers a range of features that aim to optimize operations and improve customer experiences.

Key Features

AI Complaints Management: According to the vendor, Aselector provides real-time AI complaints classification, prioritization, and assignment, aiming to ensure efficient handling of customer complaints. It also offers root cause analysis for effective complaint resolution and integrated feedback surveys to gauge customer satisfaction.

Customer Service: The vendor claims that Aselector guides customer service representatives through the complete call-handling process, with the goal of improving compliance, first call resolution (FCR), and Net Promoter Score (NPS). The platform also provides self-service options for customers, potentially reducing handle time by 10-30%.

Customer Help: Aselector features a structured, multilingual chatbot that, according to the vendor, can deflect up to 60% of customer queries. It provides self-serve options in the customer's preferred language and allows the capture of sales leads directly on the website.

Smarter Decisions: The vendor states that Aselector enables businesses to optimize their customer service, website help, and sales processes through real-time process flow optimization. The platform aims to reduce process complexity, provide clear and compliant guidance to agents and customers, and offer detailed agent tracking and process information.

Flexible Implementations: Aselector can be used in various ways, according to the vendor. For example, it can be set up as a chatbot on a website for visitor assistance or used to guide agents in internal processes, including call centers or offline processes. The platform also allows for the automation of internal workflows with real-time tracking and completion.

Variables and Logic: According to the vendor, Aselector allows the collection of information from visitors and the creation of logic steps for intelligent decision-making. It supports various data collection methods, such as simple text, validated email addresses, and drop-down selections. The platform also enables personalization of subsequent steps based on collected information and the inclusion of external or refresh links.

Automatic Case Capture and Management: Aselector aims to ensure real-time case capture, classification, prioritization, and assignment for efficient case management. It offers digital visual management with root cause analysis and integrated customer satisfaction surveys. The platform provides comprehensive case and query management structures for complaints, customer service, and sales queues.

Agent Scripting: According to the vendor, Aselector equips sales representatives with scripts to convert each lead. It includes click-to-call functionality, guidance at each objection step, and a comprehensive view of the outcome of the sales effort. The platform also provides qualified leads based on specific criteria.

Privacy Policy and Terms of Use: Aselector, according to the vendor, ensures compliance with data protection regulations by offering clearly defined privacy policies and terms of use for users.