AskHR

AskHR, developed by Audseb, Inc., is a virtual assistant designed to provide 24/7 support to the workforce. According to the vendor, this solution aims to address common workplace questions and concerns, allowing employees to access assistance whenever they need it. AskHR is said to be suitable for businesses of various sizes and caters to a range of professions and industries, including Human Resources, Technology, Healthcare, Finance, and Manufacturing.

Key Features

Intelligent Assistant: According to the vendor, AskHR automatically answers common employee requests about benefits, contact information, and health care. It is claimed to reduce the support volume and allow the HR team members to focus on more strategic activities. The assistant is said to learn from user interactions and become smarter over time.

Reduce Support Volume: The vendor claims that AskHR increases helpdesk efficiency by reducing the number of staff needed for common HR questions. It is said to enable the HR team to be deployed on more strategic activities and allows the assistant to respond to inquiries from former employees and their families.

Engagement Analytics: According to the vendor, AskHR tracks engagement metrics to gain insights into changing employee needs over time. It is claimed to provide valuable data for pinpointing training opportunities across the organization and helps predict potential workforce issues before they arise.

Available 24/7: AskHR is described as a 100% cloud-based solution, accessible 24/7 x 365 without the need for installation or upgrades. The vendor states that it provides employees with instant access to support whenever they need it and ensures continuous availability and support for employees across different time zones.

Absolutely Secure: The vendor asserts that all software runs on end-to-end encrypted servers, maintaining ISO 27001 security compliance. AskHR is said to protect the confidentiality and privacy of HR information and ensures that sensitive employee data is fully secure and protected.

Artificial Intelligence: According to the vendor, AskHR utilizes AI technology to learn from user interactions and improve the assistant's performance. It is claimed to enhance the accuracy and effectiveness of the virtual assistant over time and enables the assistant to provide more personalized and relevant responses to employee queries.

Reduce Cost: The vendor suggests that AskHR helps save time and money by reducing the support impact on the HR team. It is said to free up support personnel to focus on more strategic activities and provides cost savings by automating common HR processes and inquiries.

Multilingual Support: According to the vendor, AskHR natively supports 50+ languages, allowing users from around the globe to access the assistant. It is claimed to provide on-the-fly language translation and detection for seamless communication and ensures that employees can receive support in their preferred language.

Use Existing Channels: The vendor states that AskHR integrates with existing communication channels like Skype for Business, Microsoft Teams, Slack, email, and web. It is said to enable employees to ask questions using the tools they are already familiar with and streamlines the support process by leveraging existing communication platforms.