TrustRadius Insights
Assembled has proven to be an essential tool for small management teams who need quick and efficient staffing solutions. Users have …
Starting at $15 per month per agent
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What is Assembled?
Assembled aims to transform and elevate customer support. Their workforce management platform helps teams solve forecasting, scheduling, and analytics in order to provide great experiences for their customers. Their customers include support teams like Stripe, GoFundMe, Harry’s, and Looker.ForecastingAssembled automatically…
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Get StartedPricing
Core
$15
Cloud
per month per agent
Pro
$35
Cloud
per month per agent
Enterprise
Custom
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.assembled.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $15 per month per agent
Product Details
- About
- Integrations
- Tech Details
What is Assembled?
Assembled aims to transform and elevate customer support. Their workforce management platform helps teams solve forecasting, scheduling, and analytics in order to provide great experiences for their customers. Their customers include support teams like Stripe, GoFundMe, Harry’s, and Looker.
Forecasting
Assembled automatically forecasts support volume and translate it into the right staffing plan. In an environment where customers have many ways to get in touch—chat, email, phone, and social media.
Scheduling
Assembled provides a team calendar that works across time zones and/or multiple specializations. For individuals to interact with their own calendar, we meet people where they already are by integrating with tools like Google Calendar and Slack.
Unified metrics
Assembled manages support schedules and metrics, like response times, visible across all levels.
Assembled Video
Webinar: Assembled, on Adherence & Conformance
Assembled Integrations
Assembled Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Assembled has proven to be an essential tool for small management teams who need quick and efficient staffing solutions. Users have reported that Assembled is able to handle weekly schedules, day-to-day breaks, and provide essential data and visibility to support staffing processes. The product also offers flexible customization options, making it easy to adjust schedules during understaffing or overstaffing.
Other benefits of using Assembled include significant time savings for managers - up to several hours a day. This is because Assembled provides a single source of truth for staff scheduling, PTO management, and real-time analytics and reporting. The software also integrates with other popular software like Zendesk, Google Calendar, and Slack.
Assembled's algorithms match agent availability with forecasted volume needs, saving human hours and reducing errors in scheduling. Additionally, users can easily distribute tasks throughout the day to meet company SLAs while still meeting deadlines. Ultimately, Assembled streamlines staffing processes across different channels, time zones, and schedules so that organizations can focus on value-based activities while still providing excellent customer service.
User-Friendly Interface: Several reviewers have praised Assembled for its intuitive and easy-to-navigate features. They find it user-friendly, efficient in many different ways, and appreciate the simplicity of the integration with other tools like ZenDesk and Google Calendar.
Helpful Reporting Features: Many users appreciated the reporting feature of Assembled, which helped them paint a picture of their team members' adherence. They found it easy to understand and navigate, providing great insight into the production of their team members.
Flexible Scheduling Options: The flexibility that Assembled offered was loved by many users. They appreciated being able to copy schedule templates which saved time for them. Additionally, they noted that Assembled's scheduling options allow for adjustments to staffing levels and scheduling as needed.
Difficult to Navigate: Some users have expressed difficulty in navigating the user interface of Assembled. According to several reviewers, the software's layout can be confusing and complex, resulting in a steep learning curve.
Clunky Scheduling Feature: A few users found that scheduling tasks on Assembled could be difficult due to clunky features. Some reviewers noted that basic features like overtime were missing from the platform as well, which made scheduling more difficult than it needs to be.
Limited Customization Options: Several users found that there was limited customization available for certain aspects of Assembled. According to some reviews, options such as color schemes and themes are not customizable enough, while others noted issues with creating reports within the platform due to lack of control or customizability.