AutoManager

AutoManager, developed by Applus+ Technologies, is a suite of vehicle inspection services, program management, equipment and technology, custom technology solutions, and driver services. According to the vendor, AutoManager aims to enhance the quality and safety of vehicle inspection programs, improve operational efficiency, and provide a seamless experience for customers. The product is designed for medium to large-sized organizations such as government agencies, motor vehicle departments, and vehicle inspection authorities. AutoManager caters to various professions and industries, including government agencies, motor vehicle departments, and vehicle inspection authorities.

Key Features

Vehicle Inspection Services: AutoManager offers a suite of vehicle inspection services, including emissions testing, safety inspections, and other regulatory compliance inspections. These services are designed to meet the specific requirements of different jurisdictions and ensure compliance with regulatory standards. According to the vendor, AutoManager helps identify and address vehicle issues to ensure roadworthiness and reduce environmental impact.

Program Management: AutoManager provides program management services to jurisdictions relying on Applus+ for ongoing vehicle inspection services. These services include training and certification, auditing and quality assurance, program outreach and education, call centers/help desks, and more. The vendor states that AutoManager offers comprehensive support to ensure smooth program operations and compliance with regulatory requirements, enabling jurisdictions to deliver high-quality services to customers.

Equipment & Technology: AutoManager offers a portfolio of equipment and technology solutions for vehicle inspection programs. It provides diagnostic tools, including BAR-certified OBDII scan tools, diesel and gas analysis equipment, and heavy-duty diagnostic analyzers. These tools are designed to meet the needs of emissions testing and vehicle diagnostics, ensuring accurate and efficient vehicle inspections and compliance with emissions standards.

Custom Technology Solutions: AutoManager delivers technology solutions tailored to the unique needs of organizations. It offers customized solutions to cut costs, secure assets, streamline operations, and drive breakthroughs. According to the vendor, AutoManager leverages existing IT infrastructure, off-the-shelf applications, and industry "lessons learned" to develop robust customized solutions. The vendor claims to provide one point of contact for the full lifecycle of projects, from design and development to implementation, training, and ongoing support.

Driver Services: AutoManager's DriveSuite is an integrated and user-friendly driver license examination system. It includes modular components such as DriveQuiz for automated knowledge testing and scoring, DrivewAtch for road skills testing and scoring, Drive Scheduler for online appointment scheduling, and DriveQueue for customer service queuing. According to the vendor, DriveSuite aims to improve the efficiency and accuracy of driver license examinations and enhance the overall customer experience by determining if applicants have the necessary knowledge and road skills to operate a vehicle safely.

Online Scheduling: AutoManager's DriveScheduler provides online appointment scheduling for motor vehicle services. It allows the public, third-party administrators, and motor vehicle agencies to book, cancel, and reschedule appointments online. The vendor claims that DriveScheduler reduces DMV staffing requirements, lowers operating costs, improves process efficiency, prevents potential fraud, and enhances the overall customer experience.

Customer Service Queuing: AutoManager's DriveQueue controls and manages customer flow within in-person service locations. Customers can use touchscreen self-service kiosks to initiate service transactions and receive numbered queueing tickets. Flat panel displays show ticket and counter numbers, and audible announcements notify customers when it is their turn for service. According to the vendor, DriveQueue optimizes customer flow based on expected and actual transaction times, improving service efficiency and customer satisfaction.

Voters and Donors: AutoManager provides self-service kiosk solutions for voter registration and donor enrollment services. Customers can conduct these transactions themselves, saving time and reducing costs for motor vehicle agencies. The vendor states that the system captures the customer's electronic signature to certify the information provided is true and correct. AutoManager interacts with motor vehicle backend processing systems, transmitting complete transactions to various agency systems.