Autonoma

The Autonoma Digital Customer Platform (DCP) is a solution designed for machinery and equipment manufacturers (OEMs) in the industrial sector. According to the vendor, this platform enables industrial SMEs to embrace digital transformation by leveraging data-driven service revenue and adopting a digital business model. It aims to increase service efficiency, drive sales growth, and streamline operations for professionals and industries such as machinery manufacturers, industrial automation experts, service technicians, maintenance managers, and operations managers.

Key Features

Digital service, starting today: According to the vendor, the platform integrates with popular communication tools like Microsoft Teams and Zoom to increase service efficiency. It enables ad-hoc support for service cases, repairs, and maintenance, with the goal of reducing mean time to repair (MTTR) through real-time support.

Sell every day like you do at your flagship trade show: The platform allows businesses to utilize digital tools for sales, according to the vendor. It aims to bring customers closer to digital optimizations, increase sales and margins through digital services, and facilitate agile portfolio development.

The future begins today: According to the vendor, the platform aims to reduce digital product development cycles by over 60 percent. It enables continuous iteration of new features with colleagues and customers, and offers simulated services to create new value.

Relief instead of burden for IT: The platform allows for centralized management of customers, users, and functions, according to the vendor. It provides extensive admin rights for system management and enables Single-Sign-On (SSO) for seamless access.

Start your transformation into the digital future today: According to the vendor, the platform aims to help businesses achieve higher margins and customer loyalty through agile and scalable digital services. It focuses on increasing productivity through digital processes and aims to deliver finished solutions within a timeframe of 3 to 9 months.

Your corporate identity thought through from start to finish: The platform enables businesses to adapt individual (technical) terms and wording to reflect their company's language usage, according to the vendor. It also allows for customization of the design with company logos, colors, and domains.

Your assets, machines, and systems always at a glance: The platform provides a central overview of all assets through panel, map, and list views, according to the vendor. It allows businesses to visualize assets across all customers or per individual customer accounts and sub-accounts, and access metadata, documents, dashboards, and real-time data streams.

Sell as if you were at your flagship trade show every day: According to the vendor, the platform allows businesses to map their entire product portfolio as templates. It includes metadata, digital twins, and sample dashboards to ensure data quality and provide a digital showroom for sales.

Customer management, easier than ever: The platform enables the design of customer accounts and subaccounts for hierarchical mapping, according to the vendor. It implements a central, fine-grained rights management system and provides an overview of assets and services for efficient account administration.

One viewer for all digital twin needs: According to the vendor, the platform allows businesses to map the hierarchical structure of assets and provides a unique QR code for each asset. It utilizes augmented and virtual reality (AR & VR) for immersive experiences and enables plug&play digital twins (3D) for easy integration.