AXIS Membership

AXIS Membership is a membership management system designed to assist auto clubs in efficiently managing their memberships, delivering exceptional customer service, and driving growth and revenue. This solution caters to auto clubs of all sizes, from small regional clubs to large national organizations. It serves various professions and industries, including auto clubs, the automotive industry, travel and tourism, membership-based organizations, as well as customer service and support sectors.

Key Features

Efficient Membership Management: According to the vendor, AXIS Membership offers a flexible billing system that can be tailored to meet the acquisition and retention needs of auto clubs. The system includes electronic billing capabilities, streamlining the management process. Auto clubs can effortlessly manage and track memberships, ensuring timely renewals and accurate billing.

Comprehensive Member Insights: The vendor claims that AXIS Membership provides auto clubs with a holistic view of their members, enabling them to understand member behavior, preferences, and interactions. By analyzing the breadth and depth of member interactions, auto clubs can measure the value of each member and make data-driven decisions to enhance member satisfaction and engagement.

Flexible Payment Options: According to the vendor, AXIS Membership allows auto clubs to offer diverse payment methods to cater to member preferences. Members can choose from various options, including credit cards and electronic funds transfer. This flexibility enhances member satisfaction and increases revenue by accommodating different payment preferences.

Member Rewards Program: The vendor states that AXIS Membership enables auto clubs to reward members for their loyalty and engagement. Auto clubs can offer members credits towards future purchases, fostering member loyalty and encouraging repeat business. Integration with AXIS Point-of-Sale allows members to easily redeem their credits during purchases.

Streamlined Transactions and Payments: The vendor claims that AXIS Membership simplifies transactions and automates the payment process for auto clubs. The system consolidates member activity into a single shopping cart, facilitating purchases and payments. Auto clubs can capture all payment activity, enabling end-of-day reconciliation by branch and bank account for improved tracking and reporting capabilities.

Efficient Handling of Member Requests and Complaints: According to the vendor, AXIS Membership includes a member request tracking feature that enables auto clubs to handle client requests and complaints efficiently. The system allows auto clubs to initiate and route requests to the appropriate handling department, reducing errors and improving response times. Auto clubs can track and analyze member requests, ensuring timely and effective resolution to enhance overall customer service.

Seamless Information Exchange with AAA/CAA ClubLink Network: The vendor states that AXIS Membership facilitates information exchange with other clubs connected to the AAA/CAA ClubLink network. This feature enables auto clubs to verify memberships at other clubs and transfer emergency road service calls more efficiently. By maintaining up-to-date membership information and reducing billing issues, auto clubs can ensure a seamless service experience for their members.