BigWave

BigWave is a field management software designed to streamline operations, eliminate meetings, and enhance customer satisfaction. This solution is aimed at organizations of all sizes that manage physical assets in the field, deploying technicians for installation and maintenance services. BigWave caters to professions and industries such as field service management, project management, asset management, customer relationship management (CRM), and physical asset management.

Key Features

Asset Tracking & Custom Fields: According to the vendor, BigWave allows users to assign and track all assets through an integrated platform. It also offers customization options to create and leverage fields specific to each business.

Improved Cash Flow: The vendor claims that automated labor/material costs and pricing enable same-day, accurate invoicing for completed work, potentially improving cash flow.

Streamlined Processes: BigWave provides a single platform to streamline national service centers/help desks, asset management, and meeting elimination, aiming to deliver reliable results with fewer resources.

Full Collaboration Access: The product allows users to share access to deliverables, documentation, schedules, and more with customers, technicians, and partners from a single platform, facilitating collaboration.

Expertly Track Maintenance Services For Deployed Fixed Assets: BigWave combines asset management, field service management, project management, and CRM features to cater to multiple customers. According to the vendor, the responsive, web-based system tracks, schedules, and invoices to save time and money.

Streamline Internal Processes And Centralize Work: The vendor states that BigWave is suitable for organizations managing physical assets in the field and sending technicians on-site for installation and maintenance services. It leverages collected information to improve cash flow through fast, automated, and accurate invoices.

Generate and Customize Invoices with Ease: Users can quickly generate customizable invoices directly using BigWave, potentially saving time. According to the vendor, this feature ensures prompt delivery of invoices to customers for faster payments.

Seamless Quoting and Approval Process: The product enables users to generate and email quotes for requested work. Once approved, purchase orders (POs) can be captured, ensuring a streamlined process to capture important details.

Accurate Pricing and Elimination of Errors: According to the vendor, BigWave's sophisticated quoting and invoicing features aim to eliminate pricing errors. It automatically generates accurate pricing to save time and maintain a professional image.

Secure Delivery and Customer Service: BigWave offers multiple options for delivering invoices and important documents to customers. Users can attach and email invoices or provide direct access through the platform, potentially enhancing security and customer service.

Auto-Scheduling and Maintenance: The product allows users to auto-schedule maintenance for each asset under management. It offers two scheduling logic methods: Fixed Date and Finished Date. According to the vendor, assets located at the same site can be scheduled on the same date to achieve cost-saving benefits.