BMC IT Business Management Suite (Discontinued)

The BMC IT Business Management Suite is positioned as a comprehensive and integrated IT management system that aims to improve high-level decision making and optimize the use of IT resources, according to BMC Software, Inc., the vendor of the product. The suite is intended for small, medium, and large enterprises as an alternative to fragmented data found in specific departments or projects. It caters to various professionals and industries, including IT managers and directors, business analysts, financial managers, and IT governance professionals in sectors such as IT services, financial services, healthcare, government, and manufacturing.

Key Features

Comprehensive IT Management System: According to BMC Software, Inc., the BMC IT Business Management Suite offers a comprehensive and integrated IT management system that aims to improve high-level decision making and optimize the use of IT resources. The vendor claims that it replaces spreadsheets, email, and customized in-house tools.

Integrated Reporting Environment: The suite is said to provide an integrated and robust reporting environment that captures and supports various types of information required for effective IT business decisions. BMC Software, Inc. states that it is accessible through standard web browsers and offers powerful data visualization and reporting capabilities.

Cost and Resource Management: BMC Software, Inc. claims that the BMC IT Business Management Suite helps in managing IT costs and resources effectively. It provides visibility into IT costs, enables cost allocation and chargebacks, and tracks and manages IT resources such as hardware, software, and personnel. The vendor also states that it enables optimization of resource utilization and cost reduction.

Demand and Capacity Management: According to BMC Software, Inc., the suite assists in managing IT demand and capacity effectively. It enables demand forecasting and capacity planning, provides insights into resource availability and utilization, and helps in aligning IT resources with business needs.

Service Cost Management: BMC Software, Inc. asserts that the BMC IT Business Management Suite enables accurate and transparent cost modeling of IT services. It helps in understanding the cost drivers of IT services, supports service costing, budgeting, and financial planning, and facilitates informed decision making regarding IT service investments.

Service Level Management: The vendor claims that the suite helps in defining and managing service level agreements (SLAs). It monitors and measures service performance against SLAs, provides real-time visibility into service level metrics, and enables proactive management of service quality and customer satisfaction.

Portfolio Management: According to BMC Software, Inc., the BMC IT Business Management Suite facilitates the management of IT projects and initiatives. It provides a centralized view of project portfolios, helps in prioritizing and selecting projects based on business objectives, and enables tracking and monitoring of project progress and resource allocation.

Demand and Project Management: The vendor states that the suite helps in capturing and managing IT demands and projects. It provides a structured approach for demand management and project initiation, supports project planning, execution, and tracking, and enables collaboration and communication among project stakeholders.

Resource Management: According to BMC Software, Inc., the BMC IT Business Management Suite assists in managing IT resources effectively. It provides visibility into resource availability and utilization, enables resource allocation and scheduling, and supports resource capacity planning and optimization.