Botcopy

Botcopy is a web messaging solution designed for enterprise and public sector organizations. According to the vendor, it combines AI cloud services with customizable frontend components to enhance customer engagement, automate tasks, and provide a seamless chat experience on websites and apps. It is targeted at large organizations in the enterprise and public sector, including government agencies, contact centers, B2B and B2C companies, digital agencies, and cloud service providers. Professionals and industries such as customer service and support, marketing and sales, IT and technology, healthcare, and education can utilize Botcopy to optimize their customer interactions and streamline their operations.

Key Features

Customization: According to the vendor, users can design the look and feel of the messenger's front-end without coding. They can customize colors, logos, size, and other visual elements to create a chat window that aligns with their brand's identity and aesthetics.

Contextual Features: The vendor claims that Botcopy offers contextual features such as tracking user page history, reacting to time and date, authorizing end-users, detecting language preferences, recognizing returning users, broadcasting window events, and utilizing window methods to deliver personalized and timely messages throughout the user journey.

Rich Web Chat UI: The vendor states that Botcopy provides a component library with custom payloads for images, videos, cards, carousels, buttons, lists, forms, and more. This aims to enhance the chat experience by offering a visually appealing and interactive interface for users to engage with various types of content within the chat window.

Unlimited Bot Prompts: According to the vendor, Botcopy allows users to set up bot prompts, chat icons, and messages to greet users on every page. This ensures relevant and on-point prompts throughout the browsing experience, aiming to increase user engagement and interactions with the chatbot.

Window Methods: The vendor claims that Botcopy enables the chatbot to react to web buttons, links, and user-triggered events. This feature aims to deliver the right message at the right time, drawing users into the conversation and boosting engagement. It enhances the interactive nature of the chatbot and provides a dynamic user experience.

ADA Compliance: According to the vendor, Botcopy meets WCAG 2.1 AA accessibility standards, ensuring compliance for public sector deployments. It aims to provide an inclusive user experience for visually and hearing impaired users with keyboard navigation and accessible elements within the chat window.

Custom Branding: The vendor states that Botcopy allows users to customize the look and feel of the chat window to match their brand. Advanced branding tools are provided to adjust colors, logos, window size, and more, enabling users to create a chatbot that aligns with their brand identity without the need for coding.

Live Chat (Beta): According to the vendor, Botcopy offers a live chat service with seamless human handoff and superior workflow management. This feature enables real-time communication between users and live agents, providing live chat transcripts that can be used for AI training and cost-cutting purposes.

Endless Integrations: The vendor claims that Botcopy offers a vendor-neutral approach, allowing users to integrate it with their preferred tools and platforms. It can be integrated with cloud NLP frameworks such as Google Cloud Dialogflow ES & CX, and supports integrations with Amazon Web Services (AWS) and Microsoft Azure Bot Service. This aims to enable users to build a best-in-class chat stack with their existing and future tools.