BSG

BSG is a global communication platform that offers messaging, authentication, and verification tools with high security standards. According to the vendor, BSG aims to humanize communications and enhance customer interactions. The platform caters to companies of all sizes, from small businesses to large enterprises, and is utilized by professionals in various industries, including marketing, customer service, IT, sales, retail, e-commerce, healthcare, banking, and support teams.

Key Features

2FA Two-factor Authentication: According to the vendor, this feature adds an extra layer of security to protect databases and reduce the risk of hackers accessing online accounts. It is said to block phishing attacks and ensure the safety of customer data.

Number Verifier: The vendor claims that this feature allows users to check the mobile number portability status of customers and ensure that only active numbers are in their contact list. It is said to help save messaging costs and improve communication efficiency.

Short URL: The vendor states that this feature enables users to send short branded links that bypass blocking and save space in text messaging. It also allows for tracking link conversions and analytics to measure campaign effectiveness and improve messaging strategies.

Callback Widget: According to the vendor, this feature is designed to increase inbound calls and generate new clients. Users can customize response time and activity timetables, monitor call efficiency, and analyze manager performance to optimize customer service operations.

Chat Messengers: The vendor claims that this feature consolidates all chat messages from different instant messengers in one window, making it easier for users to manage dialogues. It also provides advanced statistics on chats and customer interactions, according to the vendor.

Email Autodial: According to the vendor, this feature aims to increase email conversion rates by making follow-up phone calls. Users can customize triggers for auto-dialing based on subscriber actions, track customer activity, and measure call performance to enhance their email marketing efforts.

Bulk SMS: The vendor states that this feature allows for the simple creation and management of SMS campaigns. Users can benefit from individual tariffs and blazing delivery speed, with no traffic limits for sending SMS messages.

Viber: According to the vendor, this feature enables communication with clients through Viber messaging. It is designed to leverage the advantages of Viber to enhance user experience and can easily integrate with other BSG products.

2-Way SMS: The vendor claims that this feature enables two-way communication through SMS, allowing customers to respond to messages. It aims to facilitate interactive communication and engagement, enhancing customer satisfaction and strengthening relationships.

Voice Bot: According to the vendor, this feature provides voice-based automated customer service with interactive voice response (IVR) capabilities. It is said to enhance customer experience by reducing manual intervention and ensuring efficient handling of customer queries and requests.