Business Support Hub

The Business Support Hub is a Business Management System designed to streamline operations and enhance efficiency for businesses in various industries. This platform caters to professionals in construction, manufacturing, transportation, healthcare, and retail sectors. According to the vendor, the Business Support Hub offers a range of features and functionalities suitable for businesses of all sizes.

Key Features

Paperless: The vendor claims that the Business Support Hub eliminates the need for printing and scanning by utilizing digital forms and documents. This feature ensures that everyone is using the latest versions and reduces the hassle of managing physical paperwork.

Customized Forms: Users can build personalized forms tailored to their specific needs, minimizing typing/writing in the field. The ability to pre-populate response selections is said to expedite form completion and adapt forms as business requirements evolve.

Automated Triggers: According to the vendor, the Business Support Hub streamlines workflows by automatically providing pre-populated directions to the team based on form responses. This feature aims to ensure consistent actions and reduce the need for manual intervention and decision-making.

Reminders: The vendor states that the Business Support Hub sends timely reminders for plant inspections, servicing, and registrations. This feature helps maintain compliance with scheduled maintenance activities, improving operational efficiency and reducing the risk of missed inspections.

Notifications: The Business Support Hub automatically notifies relevant individuals when important events occur within the company. This feature aims to keep stakeholders informed about critical updates and actions, facilitating quick response and collaboration among team members.

Plant Management: The Business Support Hub allows centralized management of all plant and equipment. It offers features such as on-boarding approval processes, service reports, maintenance history, and registrations. Users can track plant availability, programmed maintenance, and bookings for different jobs.

People Management: The vendor claims that the Business Support Hub offers a training matrix to track qualifications, licenses, and training within the company. Users can gain an overview of employee certifications and licenses, including renewal dates. This feature facilitates on-boarding and up-skilling processes with the ability to send and record training modules.

Project Management: The Business Support Hub centralizes all project-related documents, forms, people, and plant. Users can assign staff and contractors to projects, providing access to relevant forms and procedures. The platform also enables efficient plant booking, condition monitoring, inspections, and servicing for effective project management.

Private Messaging: The Business Support Hub enables secure private messaging between users. It provides an email-based system for non-users to access messages securely. According to the vendor, this feature ensures confidentiality and minimizes the risk of information leakage.

Knowledge Centre: The Business Support Hub acts as a search engine for finding forms, procedures, and instructions. Users can add descriptions, tags, and links to documents, facilitating easy access and retrieval. This feature supports collaboration by sharing documents with internal and external stakeholders.