TrustRadius Insights
Users of Butterfly have found several key use cases for the software that have greatly benefited their organizations. One such use case is …
Starting at $4,000 per year
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What is Butterfly?
Butterfly is an employee feedback and engagement platform that, according to the vendor, aims to improve employee well-being, reduce turnover, and increase productivity. It is designed to serve companies of various sizes, from small businesses to large enterprises, and is commonly used in industries...
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Basic
$4,000
Cloud
per year
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Butterfly?
Butterfly is an employee feedback and engagement platform that, according to the vendor, aims to improve employee well-being, reduce turnover, and increase productivity. It is designed to serve companies of various sizes, from small businesses to large enterprises, and is commonly used in industries such as supply chain and logistics, manufacturing, retail, hospitality, and transportation.
Key Features
Listen: Pulse: According to the vendor, the platform allows consistent gathering of feedback from the workforce to enable data-driven decisions and enhance the employee experience.
Listen: Nurture: The vendor claims that this feature helps understand worker sentiments throughout the employee journey, engaging with them as they reach specific milestones to potentially boost retention.
Listen: Y.E.S: The vendor states that Butterfly enables tailor-made surveys for diversity, equity, and inclusion goals, with the ability to analyze data and provide personalized action plans for engagement and diversity initiatives.
Listen: Instant Feedback: According to the vendor, this feature allows the collection of one-off feedback on specific subjects, going beyond routine surveys to address the needs of the workforce.
Understand: Interactive Dashboards: The vendor claims that Butterfly provides user-friendly and real-time dashboards for frontline managers and HR, allowing intuitive visualization and reporting on survey results.
Understand: Benchmarks: According to the vendor, the platform offers the ability to assess performance through internal benchmarks as well as external data comparisons, providing a holistic perspective.
Understand: AI Driven Insights: The vendor claims that Butterfly utilizes AI to summarize comments, flag issues, analyze sentiment, and enhance feedback processing.
Understand: Automated Translation: According to the vendor, the platform facilitates seamless communication with employees who speak different languages.
Engage: Follow up: The vendor states that Butterfly enables the creation of focus groups based on survey responses, facilitating collaborative discussions to address specific issues and drive positive change.
Engage: One-on-One: According to the vendor, this feature allows personalized feedback discussions between managers and employees, empowering managers to address individual concerns and track the progress of action items.
Butterfly Features
- Supported: Performance Management
- Supported: Employee Database
- Supported: Alerts/Notifications
- Supported: Chat/Messaging
- Supported: Communication Management
- Supported: Employee Directory
- Supported: Reporting & Statistics
- Supported: Surveys & Feedback
- Supported: Activity Dashboard
- Supported: Benchmarking
- Supported: Employee Recognition
- Supported: Engagement Tracking
- Supported: Negative Feedback Management
- Supported: Pulse Surveys
- Supported: Question Library
- Supported: Reporting/Analytics
- Supported: Mobile Access
- Supported: Real-Time Chat
- Supported: Progress Tracking
Butterfly Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of Butterfly have found several key use cases for the software that have greatly benefited their organizations. One such use case is fostering a positive management style by allowing users to reply to employees and provide encouragement during both good and bad days. This feature has created a supportive environment and improved workplace morale.
Another important use case is the ability of the software to capture important aspects of the organization, such as safety, comfort, and career opportunities. By doing so, Butterfly helps improve understanding within teams and builds trustworthy relationships. Users have found this feature valuable in enhancing overall communication and engagement within their organizations.
The software's ease of extracting engagement data and generating comprehensive reports has also proven to be a useful use case. Users have found it simple to pull this data and analyze top-level pulse feedback for a better understanding of employee sentiment. This feature enables organizations to make data-driven decisions and identify areas for improvement.
However, users have expressed the need for improved questions that capture the real feelings and conditions of individual staff members. Some concerns have also been raised about addressing team concerns without compromising anonymity or soliciting further input. While the software has been helpful in solving some opinions and concerns, there is room for improvement in addressing these specific issues.
Despite these challenges, users have seen significant improvements in employee experience, team retention, and satisfaction since implementing Butterfly. The software has become an essential tool in talent management, allowing for high-frequency feedback collection and unique insights into team sentiment. Managers particularly appreciate its ability to gather timely insights when internal engagement surveys may not provide relevant information.
Overall, users have praised the Butterfly team for their professionalism, diligence, and strong commitment to enhancing user experience and tool effectiveness. With its various use cases, Butterfly has proven to be a valuable asset in improving workplace dynamics and fostering a positive organizational culture.
User-Friendly Interface: Many users have praised Butterfly for its user-friendly interface, stating that it is easy to navigate and access. The straightforward design captures the essentials in providing feedback to management, making it effortless for users to give input and ideas for improvement.
Comprehensive Dashboard Display: Several reviewers have highlighted the comprehensive dashboard display as a major benefit of using Butterfly. This feature provides managers with a high-level overview of their teams, allowing them to understand the pulse of their organization easily. With this valuable insight, managers can pinpoint pain areas within their teams and work towards improving team engagement effectively.
Integrates with Slack: The integration with Slack has been widely appreciated by users, contributing to a high response rate due to its user-friendly nature. Users have found it convenient to administer the software through Slack and share messages with their teams effortlessly. This seamless integration enhances communication within organizations while ensuring that employees feel safe and free to share their thoughts anonymously through Butterfly's internal feedback tool.
Repetitive Graphical Analysis: Some users have found the graphical analysis in Butterfly to be repetitive and not visually appealing. They suggested that it should be more attractive and allow for different versions of feedback to make it more interactive and engaging.
Confusion with Feedback Summary Accuracy: Concerns have been raised by users regarding the accuracy of the feedback summary provided by Butterfly. It has been mentioned that the summary does not always reflect the actual staff handled, leading to confusion about whether the feedback is intended for the individual or their boss.
Lack of Visibility into Time Frame: Users have expressed dissatisfaction with the lack of visibility into when feedback was left in Butterfly. They desire a feature that allows them to categorize historical feedback into a single view, enabling them to analyze trends and patterns over time.