TrustRadius Insights
Call Loop offers a range of valuable use cases that have been praised by users and customers. One key use case is the ability to …
Starting at $5 per month
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Lite
$5
Cloud
per month
Basic
$29
Cloud
per month
Pro
$49
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Call Loop?
Call Loop Features
- Supported: Automated Responses
- Supported: Contact Database
- Supported: Contact Management
- Supported: MMS
- Supported: Mass Texting
- Supported: Message Personalization
- Supported: Mobile Coupons
- Supported: Mobile Keywords
- Supported: Reporting/Analytics
- Supported: SMS Messaging
- Supported: Scheduled Messaging
- Supported: Shortcodes
- Supported: Text-to-Win
- Supported: Third Party Integrations
- Supported: Activity Dashboard
- Supported: Auto-Responders
- Supported: Campaign Analytics
- Supported: Campaign Management
- Supported: Customer Segmentation
- Supported: Customizable Templates
- Supported: Engagement Tracking
- Supported: Mobile Access
- Supported: SMS Marketing
Call Loop Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Call Loop offers a range of valuable use cases that have been praised by users and customers. One key use case is the ability to efficiently gather cell phone numbers for admissions teams, resulting in significant efficiencies and reduced customer service calls. Users have noted that this feature has streamlined their processes and improved communication with potential students or applicants.
Another important use case is the direct communication with consumers through text messages. Users have reported that text messages are more likely to be seen and responded to compared to emails, making it an effective way to engage with customers. This has led to increased customer satisfaction and improved overall communication.
Automating SMS responses and building lists has proven to be another valuable use case. Users appreciate the ability to reach customers in a new way, creating more value for them. The automation feature allows for personalized and targeted communication, which has resulted in higher engagement rates and better response rates from customers.
The platform's reliability as a mass broadcasting tool for voicemails and texts has also been highlighted by users. They find it cost-effective and efficient, allowing them to reach a wider audience for marketing purposes. In addition, users have praised Call Loop's integration with Infusionsoft and other CRMs, making it easy to send voice broadcasts and SMS messages as part of campaigns.
Users with limited technical background have reported that Call Loop is easy to set up and use. The user-friendly interface ensures a smooth experience, even for those who are not tech-savvy. Furthermore, the Mail Chimp integration has been specifically highlighted by users in industries such as entertainment and club promotion who find it highly effective for their marketing strategies.
Overall, users have had positive experiences with Call Loop, appreciating its reliable and cost-effective voice broadcasting capabilities. The ability to record and send targeted messages quickly has been particularly beneficial for marketing campaigns. The loyalty rewards offered by Call Loop, such as bonus credits, have also been well-received by customers.
While there is room for growth and improvement, users recognize the potential of Call Loop as a valuable tool for organizations of all sizes. Its ability to grow email lists, streamline communication, and provide efficient marketing solutions has made it a trusted choice among users and customers.
Integration with ActiveCampaign: Multiple users have found Call Loop's integration with automations in ActiveCampaign to be simple and helpful. They mention that it makes it easy to gather cell phone numbers and communicate with people via text messaging.
Ease of use: Several reviewers appreciate the simplicity and ease of use of Call Loop. They mention that it requires minimal information to import contacts and deploy text messages, making it quick and efficient to set up SMS messaging sequences and get in touch with users.
Powerful tool for one-on-one communication: Many users highlight Call Loop as a powerful tool for one-on-one communication, especially when combined with email and other modes of communication. They emphasize the importance of collecting cell phone numbers as part of their strategy, noting that email can be unreliable.
Lack of Reporting Options: Some users have expressed frustration with the reporting capabilities of Call Loop, stating that they find them to be lacking and desiring additional options.
Difficulty Downloading Recorded Messages: Several users have encountered difficulties when trying to download recorded messages from Call Loop, experiencing errors in the system that hinder their ability to access these recordings.
Non-Intuitive User Interface: A number of reviewers have mentioned that they struggle with the user interface of Call Loop every time they use it, finding it to be not intuitive. They express frustration and a desire for a more user-friendly alternative.
Users have provided the following recommendations based on their experience with this product:
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Ensure compliance with mobile carriers and get language vetted by experts to avoid issues. This recommendation emphasizes the importance of following the guidelines set by mobile carriers and seeking expert advice to ensure messages are in compliance and do not encounter any problems.
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Explore other broadcast options before purchasing and consider doing a trial to experiment before signing up, especially if using HubSpot. Users suggest exploring alternative broadcast options and conducting a trial period to test the effectiveness and compatibility of the product, especially when integrating it with HubSpot.
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Use Call Loop for non-urgent and non-scheduled texts. According to users, Call Loop is well-suited for sending non-urgent and unscheduled text messages. It may not be ideal for time-sensitive or scheduled communications.
These recommendations highlight the need for compliance with carrier regulations, exploring alternatives before committing to a purchase, and understanding the suitability of Call Loop for different types of messaging purposes.