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Callbell has been highly praised by users for its ability to streamline communication channels and enhance customer support. With …
Starting at $12 per month
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What is Callbell?
Callbell is a multi-channel instant messaging platform that, according to the vendor, aims to streamline customer communication and support for businesses. It is designed to allow companies of various sizes to sell and support their customers on popular messaging apps like WhatsApp, Messenger, Instagram,...
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$12
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per month
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
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- Tech Details
What is Callbell?
Callbell is a multi-channel instant messaging platform that, according to the vendor, aims to streamline customer communication and support for businesses. It is designed to allow companies of various sizes to sell and support their customers on popular messaging apps like WhatsApp, Messenger, Instagram, and Telegram from a single platform. Callbell is said to be suitable for sales and support teams, customer service representatives, marketing professionals, e-commerce companies, and travel agencies. It offers advanced chat management capabilities, widget creation, API integration, and chatbot functionalities.
Chat Management: According to the vendor, Callbell enables businesses to manage customer chats from various messaging apps like WhatsApp, Messenger, Instagram, and Telegram from a single multi-agent platform. It offers collaboration features, auto-routing, and statistics to improve communication and customer service.
Widget: Businesses can create a customizable chat widget for their website, which, according to the vendor, allows visitors to engage and receive real-time support through popular messaging apps like WhatsApp, Facebook Messenger, Instagram Direct, and Telegram. The widget is said to enhance customer experience and potentially increase conversion rates.
Callbell Shop: With the integrated CRM suite, businesses can sell and support customers on messaging apps like WhatsApp, Facebook, Instagram, and Telegram, as claimed by the vendor. The Callbell Shop is said to facilitate customer inquiries, provide product information, and process orders through messaging apps.
API & Docs: According to the vendor, Callbell provides comprehensive API documentation for seamless integration with existing systems. Businesses can leverage the API to enhance communication capabilities, automate processes, and create custom solutions by integrating Callbell with other tools and platforms.
Pricing: Callbell offers different pricing plans, including the Multiagent Chat plan starting at $15 per user per month, the Multiagent Chat Plus plan at $20 per user per month, and a customizable Enterprise plan for larger businesses. These plans, according to the vendor, include features like chat management inbox, Facebook Messenger integration, advanced statistics, and API integrations.
Support: According to the vendor, Callbell provides dedicated support channels, including email, a help center, status page, webinars, and a blog. These resources aim to assist users in getting started, troubleshooting issues, and staying updated with the latest features and updates.
Login: Users can log in to their Callbell account to access the platform's features and functionalities. According to the vendor, the login process requires credentials such as username and password, enabling users to manage messaging channels, collaborate with their team, and engage with customers on various messaging apps.
Sign Up: Businesses can sign up for Callbell to create an account and start using the platform. According to the vendor, the sign-up process involves providing necessary information, such as company details and contact information, to connect messaging channels, invite teams, and initiate conversations with customers.
Callbell Features
- Supported: Canned Responses
- Supported: Customizable Branding
- Supported: Proactive Chat
- Supported: Third Party Integrations
Callbell Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Android, iPhone, iPad |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Callbell has been highly praised by users for its ability to streamline communication channels and enhance customer support. With Callbell, users have found it easy to get in touch with their customers and visitors. This has resulted in more fluid and effective communication, leading to improved quality and timeliness of responses on digital messaging channels, particularly WhatsApp. The tool also allows for better organization of the contact funnel and separation of calls by sectors and agents, making it easier for businesses to manage and prioritize customer inquiries.
Another key use case of Callbell is its value in optimizing performance and sales support. Users have found that the tool enables them to set up official social channels and enhance communication with customers. By adding WhatsApp to their websites and allowing multiple agents in different locations to manage sales enquiries, Callbell has helped users organize and streamline their communication with customers. This has not only improved customer satisfaction but has also increased overall sales efficiency.
One of the standout features of Callbell is its ability to integrate multiple platforms into a single product without complex configuration processes. Users appreciate the comfortable interface that adapts to the needs of their organizations, strengthening communication strategies with clients and making them more efficient. Additionally, Callbell eliminates the need to switch between different tabs or browsers, improving efficiency for sales and support teams.
Overall, Callbell has proven to be a valuable tool for businesses looking to enhance their communication with customers. Its ability to unify channels, improve response times, and optimize sales and support processes has made it a popular choice among users. While there may be some flaws in the service, users continue to discover new features that enhance their experience with Callbell, leading to increased sales, profits, and acquisition of new clients.
Major Messaging App Integration: Many users have found the availability of all major messaging applications in Callbell to be extremely helpful. Reviewers appreciate that Callbell integrates with popular platforms such as WhatsApp, Facebook Messenger, Instagram Messages, and Telegram, allowing them to manage conversations from a single page.
Predefined Messages: The inclusion of predefined messages in Callbell has been highly appreciated by reviewers. This feature facilitates communication with customers by providing pre-written responses for commonly asked questions or situations, saving time and reducing the chance of passing on incorrect information.
Valuable Metrics and Contact Funnel: The metrics provided by Callbell in the form of graphs have been seen as a valuable feature by many users. These metrics allow businesses to track their performance and gain insights into customer interactions. Additionally, the contact funnel in Callbell, which can be used as a sales funnel, has been considered beneficial by reviewers as it helps streamline the sales process and improve conversion rates.
Intermittent Chat Issues: Some users have experienced intermittent issues with the chat functionality in Callbell, requiring them to refresh the page and retrieve their conversations.
Unintuitive Analytics: Several reviewers have found the analytics feature in Callbell to be less user-friendly and difficult to understand, suggesting that improvements could be made in terms of usability and clarity.
Lost Conversations and Slow History Access: There have been occasional instances where conversations were lost on Callbell, causing inconvenience for users. Additionally, some users have mentioned that accessing past conversation history is slow, which can impact productivity.
Users have made several recommendations for Callbell based on their experiences. Firstly, many users highly recommend Callbell for its ability to integrate different communication platforms into one place. This feature allows users to conveniently manage all their communication channels in one interface, making it easier and more efficient to engage with clients.
Secondly, reviewers praise Callbell for improving communication by providing easy configuration and usage. Users appreciate the user-friendly interface and the simplicity of setting up and using the platform. They find it convenient and effective in streamlining their communication processes.
Lastly, users commend Callbell for its technical support service and its splendid functions. Reviewers express satisfaction with the level of support they receive from the Callbell team, finding them responsive and helpful. Additionally, customers appreciate the various useful features that contribute to their overall positive experience with the product.
Overall, users recommend implementing Callbell as a central media integrator for active communication with clients. They believe that its efficiency and convenience in integrating with social networks and other messaging platforms make it an invaluable tool for businesses looking to enhance their communication efforts.