calldesk

calldesk is an AI-powered voice agent solution designed to automate repetitive calls in customer service. According to the vendor, it is specifically developed to cater to businesses of all sizes, making it suitable for small startups as well as large enterprises. Professionals in customer service, contact center management, customer experience management, call center operations, and telecommunication companies can benefit from the automation capabilities of calldesk.

Key Features

Automate repetitive calls: According to the vendor, calldesk can automate low-value-added tasks in customer service, handling simple requests without involving human agents and reducing the need for agent intervention in customer issues.

Increase productivity: The vendor claims that calldesk can free up your team's time for high-touch interactions, potentially saving thousands of work hours by automating repetitive tasks and improving work well-being.

Improve customer satisfaction: According to the vendor, calldesk enables you to deliver 24/7 service with no queue time, providing immediate assistance and developing self-service options over the phone channel to increase customer satisfaction.

Handle call spikes: The vendor states that calldesk can easily absorb call spikes with voice agents, allowing you to handle overflow 24/7 without the need for additional agents and ensuring availability even during high call volumes.

Smooth conversations in natural language: According to the vendor, calldesk helps build smooth conversations with voice agents in natural language, understanding caller intent before they finish speaking and enabling routing that is as natural as talking with voice agents.

Caller identification: The vendor claims that calldesk can instantly match every caller with your database, retrieving caller's contact information for faster access to customer accounts and enabling smooth routing through natural language without pressing numbers.

Natural language IVR: According to the vendor, calldesk can identify call reasons in a few seconds without using number combinations, forwarding callers to the appropriate service with natural language understanding, and eliminating the need for callers to navigate through complex IVR menus.

Demand prequalification: The vendor states that calldesk can gather key data on every demand before transferring it to human agents, potentially reducing average handling time by pre-filling context for agents and improving efficiency in handling customer inquiries.

FAQ by phone: According to the vendor, calldesk can answer frequently asked questions without agent intervention, vocalizing answers to simple recurring questions without caller queue time, and providing immediate assistance to callers with commonly asked questions.

Appointment taking: The vendor claims that calldesk can automatically set up sales meetings, home interventions, or calls with agents, enabling customers to schedule appointments without agent involvement and streamlining the appointment booking process for increased efficiency.