CallOne

CallOne by CallOne GmbH is a cloud-based communication solution aimed at streamlining and optimizing business telephony. According to the vendor, CallOne offers a range of features including a cloud telephone system, call center software, virtual phone numbers, smart queue management, and voicebots. This versatile solution caters to companies of all sizes, from small and fast-growing businesses to mid-sized and enterprise-level organizations. CallOne is utilized by professionals in customer service, sales, IT helpdesk, digital commerce, healthcare, and manufacturing & retail industries.

Key Features

Cloud Telefonanlage: According to the vendor, CallOne provides a reliable and flexible cloud-based telephone system for businesses of all sizes. It offers features such as call management, call routing, and seamless integration with existing systems.

Kundenservice & IT-Helpdesk: The vendor claims that CallOne enables efficient automated call distribution with Warteschleifenmanagement. It also supports integration with existing applications through APIs and connectors, and offers real-time voice analysis and call center bots for automation.

MS Teams Telefonie: CallOne seamlessly integrates with Microsoft Teams, allowing users to make and receive calls using their office number. According to the vendor, this feature enables location-independent communication.

Rufnummern: According to the vendor, CallOne offers the ability to activate or port phone numbers from various regions. It also provides SIP trunks in Europe and worldwide, and supports the use of local, national, mobile, and toll-free numbers.

Echtzeit-Sprachanalyse: The vendor states that CallOne utilizes advanced real-time voice analysis capabilities to analyze calls for quality assurance and performance monitoring. This feature aims to help identify areas for improvement in customer interactions.

Callcenter Software: CallOne provides comprehensive call center software for service and sales. According to the vendor, it offers features for call management, routing, and reporting. The software also supports integration with CRM systems and provides real-time dashboards.

Smarte Warteschleifen: According to the vendor, CallOne offers intelligent queue management to enhance customer experience. This feature includes virtual queues, callback options, and real-time website callback to reduce wait times and improve call handling efficiency.

VoIP-Softphone: CallOne provides desktop and mobile softphone applications for flexible business telephony. According to the vendor, users can make and receive calls using their devices, and the softphone offers features such as presence status and call control.

Statistiken: According to the vendor, CallOne offers extensive real-time statistics and reporting capabilities. This feature helps monitor key performance indicators (KPIs) and track agent performance, enabling data-driven decision making for optimizing call center operations.