CallScripter Synergy

CallScripter Synergy is a scripting tool designed for contact centers. It offers a unified desktop application that seamlessly integrates with telephony and business systems, streamlining operations, ensuring compliance, and reducing training overheads. According to the vendor, CallScripter Synergy is suitable for contact centers of all sizes, catering to various professions and industries including call centers, customer service, sales and telemarketing, fundraising, and collections.

Key Features

New Script Designer: Build scripts efficiently with a user-friendly graphical editor. Non-technical users can easily create and modify scripts.

Support for cross-channel campaigns: Gain a unified view of the customer across multiple channels, ensuring consistent and personalized interactions. Agents can seamlessly switch between channels during customer interactions.

Out of the box support for third-party integration via web services: Integrate with telephony platforms, CRM systems, and other applications effortlessly. A wizard-driven configuration simplifies integration setup, enabling data exchange and synchronization.

Send HTML emails from any script: Agents can send HTML emails directly from the CallScripter application. Customize pre-designed email templates for consistent branding and messaging.

100% browser-based, no client install: Access CallScripter Synergy from any web browser, eliminating the need for software installation. Enjoy flexibility and accessibility for remote and distributed teams.

Simple to use graphical editor: Create and modify scripts effortlessly using a user-friendly interface. The drag and drop functionality simplifies script creation without requiring coding or technical expertise.

Integration with telephony and back-office applications: Seamlessly integrate with telephony platforms, CRM systems, and other business applications. Access customer information and system data within the script, streamlining processes and reducing handling time.

Compliance: Meet regulatory requirements and maintain compliance effortlessly. CallScripter Synergy provides processes, controls, and auditing capabilities that can adapt to evolving regulations and requirements.

Reduce training times: Simplify the agent desktop, reducing the learning curve for new agents. Shorten training times by up to 50% and increase overall contact center productivity.