CallTaker

CallTaker is a cloud-based customer service management system offered by Synagen Systems Pty Ltd. It is designed to streamline and enhance customer support for various industries and professions. According to the vendor, this versatile solution is suitable for small to large companies, including customer service teams, IT/HR help desks, carpark and property security help desks, facilities management, and public carparks. CallTaker aims to empower businesses by providing comprehensive features and customizable functionality to efficiently manage and track service requests, assign tasks, and monitor team performance, ultimately improving customer service and internal support.

Key Features

Cloud Based: According to the vendor, CallTaker is a cloud-based customer service management system that can be accessed anywhere, anytime, on any device. It also offers the option to be installed on a self-hosted environment.

Log and Track Support Calls: CallTaker allows users to log and track support calls, providing efficient management and monitoring of customer service requests.

Create Service Requests: Users can create service requests within the CallTaker system, ensuring proper documentation and addressing of all customer service needs.

Assign Tasks: CallTaker enables users to assign tasks to specific individuals or teams, ensuring appropriate delegation and management of service requests.

Track Overdue Tasks and Service Requests: According to the vendor, CallTaker provides the ability to track overdue tasks and service requests, assisting in prioritizing and addressing pending issues promptly.

Monitor Faulty Equipment: CallTaker allows users to monitor faulty equipment, helping to identify and address equipment issues in a timely manner.

Dispatch Technicians: Users can dispatch technicians directly from the CallTaker system, streamlining the process of assigning and sending technicians to resolve service issues.

Communicate with Remote Technicians: CallTaker facilitates direct communication with remote technicians, enabling real-time collaboration and support for technicians in the field.

Manage Job Workflow: CallTaker provides a comprehensive job workflow management system, allowing businesses to streamline and control the flow of service requests and tasks.

Manage Service Teams: According to the vendor, users can manage service teams within the CallTaker system, enabling efficient coordination and allocation of resources for customer support.