CareHQ

CareHQ is a cloud-based CRM platform specifically designed for the UK care market. It caters to care providers of all sizes, including care homes, nursing homes, assisted living facilities, and home care agencies. CareHQ offers a range of features to streamline care enquiries, facilitate business growth, simplify resident management, automate billing and expenses, and enable data-driven decision-making. Professionals in the care industry rely on CareHQ to efficiently manage their operations and deliver high-quality care to residents.

Key Features

Smart workflows: CareHQ provides smart workflows that help increase conversions and enhance the sales experience. Users can set key actions and reminders, track interactions, and gain valuable insights.

Stay organised with actions & reminders: CareHQ offers automatic actions and reminders for important events throughout the sales process. Users can also create additional actions and reminders as needed, ensuring efficient task management.

Track interactions: CareHQ enables the sending of branded emails and SMS messages to care seekers for essential events like home visits and assessments. Users can track the delivery status, attach literature, and monitor care seeker engagement.

Present better: CareHQ allows users to customize the content and design of emails, SMS messages, and PDFs, creating a professional and branded communication experience.

Do more with CareHQ integrations: CareHQ seamlessly integrates with various marketing platforms, call center and live chat services, and accounts packages. It also provides an API for integration with other applications, offering flexibility and expanded functionality.

Keep track of resident expenses: CareHQ offers tools to manage resident expenses, including petty cash management, secure document storage, resident birthday reminders, and simplified management of admissions, discharges, and room rate changes.

Key contacts for residents: CareHQ allows users to manage resident contacts, including emergency contacts, power of attorney responsibilities, and billing details. Contacts collected during the care enquiry process automatically transition to new residents, and users can send messages and log conversations via email and SMS.

Built for UK care providers: CareHQ is designed to cater specifically to the needs of care providers operating in the UK. It provides up-to-date reports, export options, and features to track care enquiry sources, conversion rates, and ROI.

Understand why care enquiries fail to convert: CareHQ offers insights into the reasons behind unsuccessful care enquiries, allowing users to track drop-off points in the sales cycle and monitor competitor performance for better conversion rates.

See the whole picture: CareHQ provides comprehensive oversight of key metrics beyond the sales pipeline. Users can monitor and forecast occupancy, review resident demographics, and track financial performance across their care business portfolio.