Cenium Hospitality ERP

Cenium Hospitality ERP is a comprehensive solution designed to streamline hotel management and enhance the guest experience. The product is suitable for hotels and resorts of all sizes, from small boutique establishments to large chain properties. According to the vendor, Cenium Hospitality ERP is utilized by hoteliers, hotel management companies, property management companies, event planners, catering professionals, and spa and wellness facilities. With its integrated suite of solutions, the product aims to empower businesses in the hospitality industry to efficiently manage the entire guest journey, improve guest satisfaction, and maximize revenue.

Key Features

Contacts, Loyalty and Rewards Management: According to the vendor, Cenium Hospitality ERP allows users to keep all contacts in one centralized repository and manage multi-relationships between contacts, family connections, and companies. The product offers customizable and hierarchical discounts on contacts, guests, or companies, as well as the ability to handle multi-currency contracts and set pricing and availability.

Dynamic Pricing and Packaging: The vendor claims that Cenium Hospitality ERP supports dynamic pricing for any sellable products and provides the ability to set base prices using price groups. The product also offers powerful restrictions using yield buckets and a restrictions calendar. Additionally, users can group sellable products in categories for easy sale through various channels and create advanced packages with upsells, add-ons, and flexible pricing options.

Channel Management: According to the vendor, Cenium Hospitality ERP simplifies the distribution of rates, packages, and availability to channel managers. The product seamlessly integrates with OTA standards out of the box and allows users to track channel sales through customizable market segments and target groups. Users can also close channels based on availability or push yielding and restrictions, as well as handle incoming errors and repair failed reservations.

Dashboard, Widgets, and Reports: Cenium Hospitality ERP offers fully customizable dashboards with over 20 different widgets, according to the vendor. Users can save and share dashboards with other users or groups, and the product allows them to track key metrics throughout the day. The vendor also claims that Cenium Hospitality ERP supports advanced graphs and charts and provides over 40 predefined metric points to display on the dashboard.

Multiproperty Sales and Management: The vendor states that Cenium Hospitality ERP simplifies the management of multi-property solutions and allows users to control property access through users and user groups. The product also enables users to share and maintain master data across properties and sell cross-property with the built-in Central Reservation System. Additionally, Cenium Hospitality ERP supports travel agent sales and commission rules, according to the vendor.

API and Integrations: According to the vendor, Cenium Hospitality ERP provides fully accessible server-based REST APIs and customizable access levels. The product offers seamless integration with any system using the Cenium Integration Server and allows users to handle incoming and outgoing integration messages with tracking and logging. Additionally, Cenium Hospitality ERP enables users to create views into known sources like SQL or Navision through the EDS module.

Front Desk Operations: The vendor claims that Cenium Hospitality ERP streamlines check-in and check-out processes with fast and intuitive operations. The product provides an overview of room status through an easy-to-use dashboard and allows users to manage all booked components in one place. Additionally, Cenium Hospitality ERP offers upsell and upgrade options, according to the vendor.

Reservations and Folio Management: According to the vendor, Cenium Hospitality ERP automatically routes folios based on templates or manual configuration. The product allows users to sell additional products and make room type upsells during booking. Users can set up and sell advanced packages with rooms, activities, and retail items, and dynamically price rooms and items based on rate management or contracts. The vendor also claims that Cenium Hospitality ERP supports group management actions on multiple reservations in one go.

Housekeeping: The vendor states that Cenium Hospitality ERP offers easy management of staff and stations with drag and drop functionality. The product allows users to generate cleaning and inspection plans based on actual reservation flow and assign services automatically based on setup. Additionally, Cenium Hospitality ERP provides the ability to view, maintain, and track attendant points.

Tasks: According to the vendor, Cenium Hospitality ERP allows users to easily create work orders based on tasks and assign them to teams or staff. The product supports the management of dispatching and workflow with escalation rules and offers batch actions and quick filtering options. Users can also track and report on task progress using Cenium Hospitality ERP.