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Starting at $39 per user
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What is Cention Contact Center?
The vendor says Cention can help you: • handle all your channels in one system with pure OMNI-channel support • get a full 360° view of all your customers communication, including complete history • have chat bots working side by side with…
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Get StartedPricing
Foundation
$39.00
On Premise
per user
Foundation
$39.00
Cloud
per user
Professional
$68.00
On Premise
per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://cention.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is Cention Contact Center?
The vendor says Cention can help you:
• handle all your channels in one system with pure OMNI-channel support
• get a full 360° view of all your customers communication, including complete history
• have chat bots working side by side with your agents with seamless transfers and full history
• route all errands to the right queue, right agents and right bots automatically
• get help internally and externally with our Collaboration feature
• get full statistic coverage with our Reports module
Cention Contact Center Features
Omnichannel support Features
- Supported: Email
Additional Features
- Supported: Routing
- Supported: OMNI channel
- Supported: Advanced errand handling
- Supported: Live chat
- Supported: Reports
- Supported: Social media
- Supported: Voice
- Supported: Proactive chat
- Supported: 360 degrees customer view
- Supported: Full history
- Supported: SLA
- Supported: Queue priority
Cention Contact Center Screenshots
Cention Contact Center Videos
Reference video - Stadium AB
Reference video - Förlagssystem AB
Cention Contact Center Integrations
- MiVoice Office Application Suite (Mitel Application Suite)
- Enghouse Interactive Contact Centers
- Ameyo by Exotel
- Qualtrics XM for Strategy and Research
- Sugar Sell (SugarCRM)
- Microsoft Dynamics 365
- Auth0, from Okta
- Puzzel
- Asterisk
- Twilio
- Artificial solutions
- Now interact
- Humany
- Key reply
- Visight
- Qlik
- Bright
- Quicksearch
- Salesforce
- Smart refill
- ClearIT
Cention Contact Center Competitors
Cention Contact Center Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Linux |
| Mobile Application | Mobile Web |
| Supported Countries | World wide |
| Supported Languages | Any language. Default delivery: English, Swedish, Malay, Finnish, Norwegian, Danish. |
Cention Contact Center Downloadables
Cention Contact Center Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 30% |
| Mid-Size Companies (51-500 employees) | 50% |
| Enterprises (more than 500 employees) | 20% |
