Overview
What is Chat Outsource?
Chat Outsource is a live chat support service and software that aims to provide businesses of all sizes with a solution for engaging website visitors and delivering customer support. According to the vendor, this product is suitable for various professions and industries, including ecommerce, food and...
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Get StartedPricing
Basic
$199
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Chat Outsource?
Chat Outsource is a live chat support service and software that aims to provide businesses of all sizes with a solution for engaging website visitors and delivering customer support. According to the vendor, this product is suitable for various professions and industries, including ecommerce, food and restaurant, business service providers, education, and legal sectors.
Key Features
Free Chat Software: According to the vendor, Chat Outsource offers a customizable chat widget with premium features at no cost. It claims to provide multilingual support, a high load dashboard, and secure encryption, making it suitable for businesses in various industries.
24x7 Certified Industry-specific Chat Agents: The vendor states that Chat Outsource employs certified chat agents who are trained on leading chat software. These agents are available 24/7 to engage website visitors and provide customer support. According to the vendor, they offer industry-specific expertise for sectors such as real estate, tourism, healthcare, education, and ecommerce.
Increase Sales by 300%: According to the vendor, Chat Outsource aims to convert website visitors into leads, resulting in a significant increase in sales. The vendor claims that with a team of 24/7 chat experts, no leads are missed, and quick resolution times aim for 100% customer satisfaction.
Ticket Escalation & Much More: The vendor states that Chat Outsource provides real human chat support to escalate customer tickets and queries, aiming to build strong, long-term relationships with customers. Additionally, according to the vendor, Chat Outsource offers a range of additional services beyond chat support.
Lowest Price Guaranteed: The vendor offers agent-based pricing packages (Agent Pro & Agent 24X7) and chat-based pricing (Chat Pro). According to the vendor, these packages are tailored to ensure 100% customer satisfaction at competitive prices, starting as low as $99 per month. The vendor also claims that if a lower price is found elsewhere, the service can be obtained for free.
Any Software, Any Industry: According to the vendor, Chat Outsource consists of an award-winning team with industry-specific chat experts who are trained on all leading chat software. The vendor claims that this ensures the best customer experience for various industries, including real estate, tourism, healthcare, education, and ecommerce.
Free Signup: The vendor states that signing up for Chat Outsource is quick and easy, requiring basic contact information, industry details, and website address. Users can start a free live demo to explore the service.
Creating Knowledge Base: According to the vendor, Chat Outsource analyzes website traffic to create a knowledge base for a customized chat solution. The vendor claims that this knowledge base is tailored to meet specific business requirements and goals.
Take our Free live demo: The vendor states that certified industry-specific chat experts undergo training based on the knowledge base. Users can initiate a free live demo to familiarize themselves with the service quality.
Activate Package: After the demo, users can choose and activate a chat agent service package. The vendor offers monitoring reports to track business growth.
Chat Outsource Features
- Supported: Canned Responses
- Supported: Customizable Branding
- Supported: Proactive Chat
- Supported: Screen Sharing
- Supported: Third Party Integrations
- Supported: Transfers/Routing
- Supported: Website Visitor Tracking
- Supported: Knowledge Base Management
- Supported: Live Chat
Chat Outsource Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Web-Based |