Chataroo

Chataroo is positioned as a comprehensive customer support solution that aims to enhance communication between businesses and their customers. According to the vendor, Chataroo offers features such as live chat support, ticketing system, and visitor tracking. The product is designed to cater to businesses of various sizes, including small startups and large enterprises. It is targeted towards e-commerce companies, online retailers, software as a service (SaaS) providers, customer service and support teams, as well as marketing and sales teams.

Key Features

eTicketing: According to the vendor, Chataroo allows businesses to efficiently manage customer support requests sent via email, web, or phone. Each incoming request is treated as a unique, traceable ticket, empowering support agents and reassuring end-users of prompt and high-quality support.

Visitor Tracking: Chataroo provides real-time web analytics to track and analyze visitor behavior, including page views, location, and system/browser details. The vendor claims that businesses can set visitor goals and monitor their progress, which can help improve marketing strategies and increase sales.

Live Chat Support: The vendor states that Chataroo enables businesses to interact with customers in real-time, answer questions, and capture more leads. This feature is said to reduce call volume and enhance customer satisfaction. The chat window can be customized to match branding, and canned responses are available for efficient customer support.

Easy Install: According to the vendor, Chataroo can be set up in just 5 minutes with a simple copy-paste of HTML code. The product does not require a complex installation process and is compatible with jQuery 1.4+. It can be easily installed on multiple websites.

Fully Customizable: Chataroo offers extensive customization options, allowing businesses to tailor the chat window to their preferences. The vendor claims that the product can be installed as a button, embedded window, multi-operator, or footer bar using copy/paste HTML code. Customizable colors and styling options are available to ensure seamless integration with website design.

Turn Key System: The vendor states that Chataroo offers a seamless integration experience by simply copying and pasting HTML code into the website source code. No additional setup or configuration is required, and the product is ready to work effectively and efficiently immediately after installation.

Unlimited Operators: According to the vendor, Chataroo allows businesses to add as many operators as needed to accommodate company growth. This scalable feature promotes effective team collaboration and customer support management. The vendor also mentions the availability of operator discounts for multi-product customers.