ChatForCharities

ChatForCharities Live Chat Software is a software solution aimed at non-profit organizations, charitable foundations, fundraising organizations, philanthropic organizations, and social service organizations. According to the vendor, the software is designed to assist these organizations in converting website visitors into donors. It is specifically tailored for all 501(c)(3) charities, irrespective of their size. With customizable features, multi-language support, and a range of engagement tools, the software aims to enhance online presence and improve fundraising efforts.

Key Features

Customization: According to the vendor, users have the ability to customize the chat window by adding their own logo and adjusting the chat window colors to align with their brand or website design.

Language Support: The software supports multiple languages, allowing users to communicate with visitors in their preferred language, potentially overcoming language barriers.

Social Media Integration: According to the vendor, users can integrate social media buttons into the chat window, making it convenient for visitors to connect with their social media accounts and expand their online presence.

Agent Profiles: Users have the ability to create agent profiles with information about their team members, potentially enhancing personalization and trust in chat interactions.

Chat Tools: The software provides various tools such as file sharing, screen sharing, and co-browsing, aiming to enhance the chat experience and enable efficient collaboration.

Notifications: Users receive notifications when new chats are initiated or when visitors leave messages, which can help ensure prompt responses and improve visitor engagement.

Chat Transcripts: According to the vendor, all chat conversations are logged and can be accessed later for reference or analysis, allowing users to review past interactions and potentially improve customer service.

Visitor Banning: Users have the ability to ban specific visitors from initiating chats, potentially providing control over chat interactions and maintaining a safe environment.

Canned Responses: According to the vendor, users can create pre-defined responses for frequently asked questions, potentially saving time and ensuring consistent messaging across chat conversations.

Engagement Features: Users can set up automatic greetings to welcome visitors, send personalized greetings based on visitor behavior, and provide a leave a message form for follow-up when no agents are available. Additionally, users can manage chats from multiple websites within the same interface, aiming to streamline chat management and improve efficiency.