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Checkbox Survey has proven to be a cost-effective and reliable solution for conducting surveys, according to users. Its ease of use and …
Starting at $480 per year
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What is Checkbox Survey?
Checkbox Survey is an online survey tool designed to assist organizations in gathering feedback, capturing insights, and enhancing customer experiences. It is suitable for organizations of all sizes, including small businesses, mid-sized companies, and large enterprises. According to the vendor,...
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Basic
$480
Cloud
per year
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Checkbox Survey?
Checkbox Survey is an online survey tool designed to assist organizations in gathering feedback, capturing insights, and enhancing customer experiences. It is suitable for organizations of all sizes, including small businesses, mid-sized companies, and large enterprises. According to the vendor, professionals and industries such as healthcare, financial services, government, education, and market research rely on Checkbox Survey to create, distribute, and analyze surveys to meet their diverse survey and data collection needs.
Key Features
Branded Look & Feel: According to the vendor, Checkbox Survey allows users to create a branded and seamless experience for customers by customizing domains, email servers, logos, and styling. Users can customize the look and feel of surveys to align with their brand guidelines using Checkbox's suite of tools.
Dynamic User Profiles: The vendor claims that Checkbox Survey enables users to update user profiles with their own data to drive personalization. Respondents can also update their profiles to ensure accurate data. With dynamic user profiles, relevant information about respondents can be captured and stored.
Campaigns: According to the vendor, Checkbox Survey allows users to meet respondents where they are with targeted campaigns. The campaign manager enables the delivery of personalized and powerful survey experiences. Respondents can be reached through various channels, such as SMS, email, web, or iFrame.
No Code Editor: Checkbox Survey claims to provide users with the ability to customize surveys and campaigns without any coding required. Users can add advanced logic to surveys without the need for developers. The look and feel of surveys can be easily customized, and targeted campaigns can be sent to specific customers.
Integration & REST API: Checkbox Survey offers integration capabilities with users' tech stack using webhooks, REST API, and Zapier. According to the vendor, users can automate workflows and push responses to other platforms. Customer feedback can be seamlessly integrated into data warehouses or other systems.
Security & Permissions: Checkbox Survey provides flexible hosting options to ensure the security of users' data. Users can choose between cloud-hosted or on-premises (installed) software. The vendor states that user access controls and permissions for admins and respondents can be managed.
Analytics & Reporting: According to the vendor, Checkbox Survey enables users to gain valuable insights from survey data through powerful analytics. Users can customize reports and dashboards to visualize survey results. Data can be exported for further analysis or integrated with users' own reporting tools.
Checkbox Survey Features
- Supported: Customizable Templates
- Supported: Data Analysis Tools
- Supported: Data Import/Export
- Supported: Email Marketing
- Supported: Mobile Survey
- Supported: Multi-Channel Distribution
- Supported: Question Branching
- Supported: Question Library
- Supported: Reporting/Analytics
- Supported: Skip Logic
- Supported: Support Audio/Images/Video
- Supported: Survey Builder
- Supported: URL Customization
- Supported: Customizable Forms
- Supported: Dashboard
- Supported: Feedback Management
- Supported: NPS Survey Structure
- Supported: Negative Feedback Management
- Supported: Survey/Poll Management
- Supported: Surveys & Feedback
- Supported: Text Analysis
- Supported: Multi-Language
- Supported: NPS of Customers
- Supported: NPS of Employees
- Supported: Pulse Surveys
- Supported: Text Fields
- Supported: Third Party Integrations
- Supported: Campaign Management
Checkbox Survey Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Chromebook |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Checkbox Survey has proven to be a cost-effective and reliable solution for conducting surveys, according to users. Its ease of use and basic functionality make it a suitable option for those who don't require advanced features. Non-profit organizations have found Checkbox Survey particularly beneficial, as it assists in maintaining accurate records of college students, scholarship recipients, and their academic progress. This feature helps organizations effectively track and manage important data related to their programs.
Additionally, the software enables organizations to track event attendees and gather valuable insights about their preferences for different fundraising aspects. This allows for improvements in future events based on real-time feedback. While some users have experienced slower data collection, Checkbox Survey is still regarded as a valuable tool for conducting surveys and collecting data.
Users have also praised the support provided by the Checkbox team. The prompt and clear responses they receive to any questions or issues have been greatly appreciated. Furthermore, the product's ability to quickly distribute surveys and achieve high response rates has garnered positive feedback and recommendations from users, making it a valuable resource for companies looking to understand and value their customers' perspectives.
Overall, Checkbox Survey supports various use cases, from non-profits keeping accurate records to event organizers gathering valuable feedback. Despite some limitations in data collection speed, the software proves to be a reliable tool with an easy-to-use interface and strong support system.
Easy to use and navigate: Users have found Checkbox Survey to be user-friendly and intuitive, allowing even individuals without extensive IT experience to easily create surveys. Many reviewers appreciated the simplicity of the interface and how it streamlines the survey creation process.
Practical features for startups on a budget: Checkbox Survey offers practical features that are highly valuable for startups on a limited budget. Some users have mentioned that the cost efficiency of Checkbox Survey, compared to other survey software, was a significant factor in their decision to use it. They found it to be several thousand dollars less annually while still offering the same features as its more expensive counterparts.
Ability to collect massive amounts of data for branching surveys: The ability to collect massive amounts of data is a standout feature of Checkbox Survey. Reviewers have highlighted how valuable this feature is for creating branching surveys and gathering detailed insights from respondents. This capability has been praised by many users who need to analyze large volumes of data for their research or business needs.
Lag and Unresponsiveness: Some users have experienced occasional lag and unresponsiveness when using Checkbox Survey, which can be frustrating and disrupt the survey creation process.
Cumbersome Survey Creation Process: Several users have found the process of creating a survey in Checkbox Survey to be cumbersome due to the multiple tabs, screens, and maneuverability required. This can make it more time-consuming and complicated to create surveys efficiently.
Bugs and Lack of Functionality in Version 7 Upgrade: Users have encountered several bugs in the Version 7 upgrade of Checkbox Survey. Additionally, they have reported that this version lacks full functionality, particularly in regards to PDF-ing surveys, fidelity, speed, and accessibility. These limitations may hinder the overall user experience and productivity.