CHI Express

The CHI Express, developed by Logica Infotech Services Pvt. Ltd., is a Customer Experience Management (CEM) solution aimed at improving customer experience by capturing and analyzing customer satisfaction information. According to the vendor, this software is suitable for a wide range of businesses, from small to large, across various industries such as retail, airlines, banking, insurance, and healthcare.

Key Features

Improve Customer Experience by CSAT & NPS Feedback: According to the vendor, this feature allows users to capture customer satisfaction information from multiple channels, including websites, mobile apps, SMS, or email notifications. Real-time CSAT & NPS metrics are provided to help enhance customer experience and automate routine tasks.

Create Your Own Customer Satisfaction Survey: With this feature, users can easily create online surveys with customizable questions. The surveys are designed to be accessible on any device, and the results are displayed graphically and in real-time. Users can measure CX, CSAT & NPS metrics and include the Net Promoter Score (NPS) question to assess customer satisfaction.

Survey Reporting By Real-Time CX, CSAT & NPS Dashboards: According to the vendor, users can access real-time customer survey analytics to measure CX, CSAT & NPS. This feature enables users to implement business intelligence reports based on customer satisfaction objectives and review and compare customer experience patterns through interactive dashboards. It also provides the ability to measure CSAT & NPS for various industries.

Automate Survey: This feature allows users to automatically trigger CSAT & NPS Survey Campaigns for real-time analytics, as claimed by the vendor. It generates alerts and action points within the organization and captures feedback in real-time across multiple channels, including SMS, email, CATI, and mobile interactions.

Implement Scheduled CSAT & NPS Surveys: Users can configure and schedule CSAT & NPS surveys that are integrated with their CRM system. According to the vendor, this feature enables the measurement of customer experience patterns in real-time and the transformation of existing solutions with integrated CEM communications. It provides a 360-degree view of complete customer satisfaction.

Next Generation Customer Experience Management: The vendor claims that this feature offers quick access to reports, analysis, dashboards, scorecards, and real-time information. It provides an integrated Customer Experience Management framework for various industries, allowing users to review customer experience index and dashboards. It also enables the capture of customer experience feedback through multiple gateways.

How To Integrate Customer Experience Framework For Your Industry: According to the vendor, this feature provides real-time CX reporting of summarized results from transactional CX surveys. Users can measure customers' digital or online satisfaction and experience patterns in real-time. It offers seamless integration with CRM or ERP systems through an API framework, allowing for the transformation of real-time customer feedback through digital mediums.