TrustRadius Insights
Businesses of all sizes have found Client Heartbeat to be a valuable tool for conducting and managing surveys to gain insight into their …
Starting at $25 per month
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Basic
$25
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Client Heartbeat?
Client Heartbeat Features
- Supported: Dashboard
- Supported: Feedback Management
- Supported: Negative Feedback Management
- Supported: Reporting/Analytics
- Supported: Survey/Poll Management
- Supported: Complaint Monitoring
Client Heartbeat Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Businesses of all sizes have found Client Heartbeat to be a valuable tool for conducting and managing surveys to gain insight into their customers' experience. Users have praised the software's ease of use, making it accessible to both small business owners and larger companies alike. By leveraging Client Heartbeat, businesses have been able to improve client retention and engagement by continually monitoring customer satisfaction and addressing their needs.
One of the main benefits reported by customers is the positive impact on survey response rates. Using Client Heartbeat has resulted in a majority of customers providing actionable feedback, which allows businesses to make informed decisions and improvements based on the insights gained. This feature has proven especially valuable for the Director and Services Manager at R&G Technologies, who has found that consistently monitoring customer satisfaction through Client Heartbeat has helped ensure customer happiness and address any emerging needs promptly.
Overall, users have found that Client Heartbeat provides an efficient means of understanding their customers on a deeper level. It empowers businesses to maintain a pulse on customer satisfaction, enabling them to make data-driven decisions that positively impact their products, services, and overall customer experience.