Cloud Call Centre

The SmartcomDCX Cloud Call Centre is a software solution designed to enhance customer engagement and digital experiences. According to the vendor, this cloud-based platform caters to contact centres of all sizes, from start-ups to enterprise-level organizations. It is aimed at professionals in contact centre operations, customer service, sales and lead generation, debt collection, and fundraising. The SmartcomDCX Cloud Call Centre offers adaptive applications that enable businesses to engage with customers in a relevant and efficient manner across multiple channels.

Key Features

Cloud Call Centre Applications: According to the vendor, the SmartcomDCX Cloud Call Centre provides adaptive cloud call centre software applications that meet the needs of modern contact centres. These applications aim to enhance customer experience by enabling businesses to engage with customers in a relevant and timely manner.

Inbound, Outbound & Blended: The SmartcomDCX Cloud Call Centre offers highly flexible and scalable capabilities for inbound, outbound, and blended contact centre operations. According to the vendor, this allows businesses to efficiently handle incoming and outgoing interactions, improving overall operational efficiency.

SmartcomDCX Predictive Dialler: The SmartcomDCX Cloud Call Centre includes a Predictive Dialler feature that, according to the vendor, boosts productivity and drives business performance. It aims to help contact centres reach customers ahead of competitors, generating new business opportunities and optimizing client acquisition and retention strategies.

Customer Engagement: According to the vendor, the SmartcomDCX Cloud Call Centre ensures efficient and effective marketplace response by engaging customers with relevance and timeliness. Through CRM integration, businesses can enhance customer experience with features such as inbound call management, unified communications, and agent scripting.

Cloud Predictive Dialer: The SmartcomDCX Cloud Call Centre offers a Cloud Predictive Dialer feature that, according to the vendor, promotes customer-facing excellence by increasing contact rates and productivity gains. It aims to update customer contact data and develop operational efficiencies, providing businesses with a competitive edge.

Predictive Dialer: Contact Ready Data: According to the vendor, the SmartcomDCX Cloud Call Centre allows businesses to utilize customer data from CRM or quality data lists with the Predictive Dialer: Contact Ready Data feature. It offers consumer and B2B data lists for targeting specific audiences, helping businesses effectively reach their desired customer base.

1300 Numbers & 1800 Numbers: The SmartcomDCX Cloud Call Centre allows businesses to configure 13/1300 numbers and 1800 numbers, providing a single point of contact across Australia. According to the vendor, this enhances customer engagement on a national level and includes call tracking to improve marketing efforts and assess performance.

High-Volume Call Rates - Outbound VoIP & 1300 Numbers: According to the vendor, the SmartcomDCX Cloud Call Centre offers cost efficiencies with high-volume call plans for call centres. These plans are available for both inbound VoIP and inbound 13/1300 numbers and 1800 numbers, enabling businesses to handle large call volumes effectively.

Work from Home / Anywhere: The SmartcomDCX Cloud Call Centre promotes an agile workforce and caters to social distancing requirements by allowing businesses to efficiently manage daily operations and remote staff. According to the vendor, this feature provides flexibility in major cities and regional locations across Australia.

Cloud Call Centre & Hosted PBX: The SmartcomDCX Cloud Call Centre enables businesses to utilize a cost-efficient, business-grade cloud-based phone system through Hosted PBX. According to the vendor, this integration provides operational transparency and a management dashboard, supporting both Australian and offshore call centre operations.