TrustRadius Insights
CMNTY Platform has proven to be indispensable for businesses and organizations looking to connect and engage with their audience on a …
Starting at $99
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What is CMNTY Platform?
CMNTY Platform is an all-in-one solution for building online communities that designed to inspire interaction among people that share an identity or interest. According to the vendor, the platform’s elegant design and countless ways to fuel inspiration amplify the user’s…
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Starter
99/mo
Cloud
Regular
399/mo
Cloud
Plus
799/mo
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.cmnty.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
What is CMNTY Platform?
CMNTY Platform is an all-in-one solution for building online communities that designed to inspire interaction among people that share an identity or interest. According to the vendor, the platform’s elegant design and countless ways to fuel inspiration amplify the user’s ability to connect with people and truly understand what excites, motivates, and concerns them.
In addition to forum and blogging features, CMNTY also comes with a fully featured built-in questionnaire tool, co-creation challenges, gamification, polling, social media integration, and dynamic user groups.
The vendor says by analyzing interactions and discussions in real-time, CMNTY Platform helps users create actionable, quantifiable insights that help them truly understand what excites, motivates, and concerns their members.
CMNTY Platform Features
- Supported: Forum, Co-creation Contest, Survey, Journal, Blog, Stepboard
- Supported: Gamification, Leaderboards, Todo Lists, Drawing Tool
- Supported: Dynamic User Groups, Responsive Design, 2FA, API
CMNTY Platform Screenshots
CMNTY Platform Competitors
- Alida CXM
- Khoros Communities (Formerly Spredfast + Lithium)
- C-space
CMNTY Platform Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Mobile Web |
| Supported Countries | All |
| Supported Languages | Arabic, Brazilian-Portuguese, Chinese (Simplified), Danish, Dutch, English, Finnish, French, German, Indonesian, Italian, Japanese, Polish, Romanian, Russian, Spanish, Swedish, Turkish |
CMNTY Platform Customer Size Distribution
| Consumers | 1% |
|---|---|
| Small Businesses (1-50 employees) | 25% |
| Mid-Size Companies (51-500 employees) | 60% |
| Enterprises (more than 500 employees) | 14% |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
CMNTY Platform has proven to be indispensable for businesses and organizations looking to connect and engage with their audience on a deeper level. Users have found that the platform provides them with a cost-effective solution for reaching a wide audience for research or feedback purposes through cheap panel sourcing. By using the platform as a tool to connect and communicate with users, businesses have been able to effectively engage with members of their community, resulting in higher user engagement and brand building.
Another key business problem solved by CMNTY Platform is the organization of large groups of clients into online communities. This feature has allowed companies to create meaningful connections within their international client base, facilitating the exchange of ideas and fostering collaboration. The convenience and efficiency provided by having all communication, sharing, and requests from users in one place have been highly appreciated by users, making it easier to manage interactions with their community.
Furthermore, CMNTY Platform has proven valuable in enabling organizations to quickly and easily create reliable central communication hubs. This has allowed businesses to run member communities for clients, develop new ideas, and inform business decisions. Customers have expressed satisfaction with the simplicity and ease of use of the platform as well as its multiple content choices and branding options.
Additionally, the product's ability to facilitate seamless communication within teams has been highly regarded by users. It provides a cloud-based platform for information sharing, questions, and idea sharing, connecting virtual teams regardless of their physical location. This feature has greatly improved collaboration and teamwork within organizations.
Lastly, CMNTY Platform offers an affordable price range that enables users to connect their communities with one another. This fosters collaboration opportunities and networking amongst different groups or organizations.
Overall, CMNTY Platform provides a comprehensive solution for businesses and organizations seeking effective engagement strategies, streamlined communication processes, and community building capabilities.
User-Friendly and Easy to Navigate: Users have consistently praised CMNTY Platform for its user-friendly interface and intuitive navigation. Many reviewers have stated that they find it easy to navigate the platform, allowing them to quickly find their way around without any confusion or frustration.
High Level of Customization: The platform offers a high level of customization, allowing users to tailor it to their specific needs and preferences. Several reviewers have expressed appreciation for this feature, as it enables them to create a platform that aligns with their brand identity and requirements.
Various Features Enhancing User Interaction: CMNTY Platform has been commended by numerous users for its wide range of features that enhance user interaction and engagement. Reviewers have specifically mentioned features such as blogs, forums, connectivity options, and gamification as valuable additions that contribute to a vibrant community experience.
Ineffective Customer Support: Some users have expressed frustration with the ineffective customer support provided by CMNTY Platform. They have reported a lack of proper communication and responsiveness from the support team, resulting in potential participants being removed without warning or explanation.
Difficult User Interface: Several reviewers have found the user interface of CMNTY Platform to be difficult to navigate, especially for those who are unfamiliar with webpage customization. Users have mentioned that the configuration and layout settings can be tricky to understand, which hinders their ability to fully utilize the software.
High Pricing and Lack of Tailored Plans: The pricing structure of CMNTY Platform has been a concern raised by many customers, particularly small businesses. They feel that the software is priced too high and not tailored to their specific needs, making it a financial burden. This limitation in pricing options restricts their ability to fully leverage the platform's capabilities.