Comuni-Chiamo

Comuni-Chiamo is a communication and management platform designed to simplify interactions between citizens, employees, and the public sector. It provides a centralized system for receiving, managing, and resolving various reports, requests, and feedback from different channels. According to the vendor, this platform is suitable for organizations of all sizes, from small municipalities to entire unions. It is utilized by over 6,500 operators in more than 80 municipalities. Comuni-Chiamo caters to a range of professions and industries, including municipalities, maintenance companies, businesses, and large events.

Key Features

Centralized: According to the vendor, Comuni-Chiamo provides a centralized platform where users can receive and manage all types of reports and requests, regardless of the channel they come from. This feature aims to improve organization and facilitate easy access to information.

Filters and Search: The platform offers filters and search functionalities, according to the vendor, to help users quickly find specific reports or requests. This feature aims to enhance the efficiency of management and retrieval of information.

Visibility and Permissions: Comuni-Chiamo allows users to set visibility and permissions for different stakeholders involved in the communication process, as claimed by the vendor. This ensures that reports and requests are directed to the appropriate individuals or departments.

Customizable Deadlines: Users, according to the vendor, can set personalized deadlines for resolving reports and requests. This feature assists in managing and prioritizing tasks effectively.

Planning and Collaboration: Comuni-Chiamo enables users to plan and collaborate on work tasks, as stated by the vendor. Users can assign priorities, monitor timelines, and communicate seamlessly through the activity log.

Attachments: According to the vendor, users can attach relevant documents or files to reports or requests. This feature allows for better documentation and reference purposes.

Internal Chat: The platform includes an internal chat feature, as claimed by the vendor, that facilitates communication between team members. This helps in coordinating efforts and exchanging information in real-time.

Assignment: Users can assign reports or requests to specific individuals or departments, according to the vendor. This ensures that the responsible parties are notified and can take appropriate action.

Activity Log: Comuni-Chiamo provides a comprehensive activity log that tracks all actions and activities related to reports and requests, according to the vendor. This allows users to have a clear overview of the progress and next steps.

Statistics: The platform offers real-time statistics and periodic reports, as stated by the vendor, to help users analyze their activities. This feature aims to assist in identifying areas for improvement and making informed decisions.