Conversion Support

Conversion Support is a live chat software solution developed by ChatSupport that aims to help businesses connect with website visitors in real-time, providing personalized support and assistance. According to the vendor, this tool is designed to convert website visitors into customers by offering instant responses to their questions and building a human connection. It is said to be suitable for businesses of all sizes, from startups to large enterprises, and is utilized by various professions and industries including e-commerce companies, real estate agents and agencies, travel and hospitality industry, automotive industry, customer service and support teams, SaaS companies, and marketing teams.

Key Features

Live Chat Widget: According to the vendor, Conversion Support provides a live chat widget that can be easily added to any website or web property. This feature allows businesses to engage and support website visitors in real-time through a dedicated dashboard, enabling them to receive instant responses to their queries and build a human connection.

Lead Form Widget: The vendor claims that with the lead form widget, businesses can capture essential visitor details even when they are offline. This feature ensures that businesses never miss an opportunity to connect with potential customers by capturing leads 24/7. It is said to take a proactive approach to lead generation and nurturing through personalized communication.

Total Control: According to the vendor, Conversion Support gives businesses complete control over their live chat interactions. Through a secure dashboard, businesses can respond to visitors, run custom campaigns, and track every interaction. This feature is claimed to provide a centralized platform for managing live chat and ensuring a seamless customer experience.

Easy and Powerful Integrations: The vendor states that this software offers easy integration with popular platforms such as WordPress, Joomla, Messenger, Slack, and more. By combining ChatSupport with the platforms they use every day, businesses can streamline their workflow and enhance customer support by integrating ChatSupport with their existing systems.

24/7 Supported Service: According to the vendor, Conversion Support provides a supported chat service that answers chats on behalf of businesses 24/7. This feature is said to help businesses capture every website lead and provide round-the-clock customer support. With trained chat agents handling inquiries, businesses can focus on their core operations.

Brand Personalized Widgets: Conversion Support offers customizable widgets that can be personalized to match a brand's color scheme, icon, position, and prompts. The vendor claims that this feature enables businesses to create a consistent brand experience and maintain brand identity. It is said to help create visually appealing and engaging chat widgets that resonate with the target audience.

User Dashboard: According to the vendor, Conversion Support offers a user dashboard that provides insights into webchat performance and user data. Businesses can track campaigns, manage user segments, and optimize engagement through this feature. The vendor claims that it provides a centralized platform for managing live chat interactions and monitoring performance.

Proactive Chat Prompts: According to the vendor, businesses can use this feature to proactively engage visitors with custom messaging through pop-up widgets. This is claimed to help catch visitors' attention at the right time and offer assistance proactively. It enables businesses to provide personalized support and guide visitors through their customer journey.

Lead Generation Tool: Conversion Support offers a lead generation tool that allows businesses to collect lead information directly from their website, according to the vendor. This feature is said to help capture potential customers' contact details and initiate conversations, providing a convenient way to gather leads and nurture them through personalized communication.

Real-Time Visitor Queue: The vendor states that this feature allows businesses to see who is currently visiting their website in real-time. It enables businesses to engage with visitors and provide immediate assistance, identifying potential leads and converting them into customers.