Coview

Coview is a browser-based customer support tool offered by Coview GmbH. According to the vendor, it aims to provide frustration-free customer support and one-on-one onboarding for businesses of all sizes. Coview is used by customer support teams, software developers, web designers, SaaS companies, and e-commerce businesses to enhance customer satisfaction and team productivity.

Key Features

Frustration-free customer support and one-on-one onboarding: According to the vendor, Coview allows customers to take screenshots or record their browser screen to show support teams where they may be encountering difficulties. Customers do not need to download or install anything, making it easy for them to provide visual feedback. Screenshots can capture the complete page, highlight areas, and add notes.

Demo your product to your customers on their own screen: The vendor claims that Coview enables browser screen sharing with just one click, allowing support agents to connect to customers' screens. Customers are not required to install any software or follow complex instructions. Screen sharing sessions start instantly without reloading the page and maintain the same resolution without popups.

Breathe life back into your burnt-out support team: Coview automatically checks for any problems in the customer's browser, freeing up support staff to provide a better experience. According to the vendor, these checks include browser compatibility, client cache, and site loading performance. External ticket trackers can be seamlessly integrated, allowing tickets to be created from customer screenshots or recorded sessions.

Replay screen capture and understand the problem: Coview records customer sessions at a code level, enabling developers to replay and understand the problem. Developers can pause and inspect the customer's page right in the recording, including the ability to inspect code. Errors captured in the customer's browser can be immediately inspected without having to reproduce them. Detailed performance reports provide insights into network activity, rendering time, and loaded files.

Empower customers with frustration-free support: According to the vendor, Coview allows customers to connect with support agents in just one click, providing guidance on their own screen. The product claims to be fully compatible across all browsers, desktop, and mobile devices. It also states that it is GDPR compliant, with customers able to accept privacy policies before sharing data. Sensitive information can be easily masked before sending screen captures. Coview handles all HTML elements, including iframes, ensuring a seamless experience for customers.

Connect Coview with your favorite tools: Coview integrates with popular tools like Intercom, Jira, and Asana, enabling a smooth workflow, according to the vendor. External tickets can be created from customer screenshots or recorded sessions. Notifications about related tickets can be received within screen captures. Coview works on all major browsers and devices, including desktop and mobile, without any lag. The Coview script is designed to be lightweight and does not slow down page loading.