CRM Programmer Auto Repair

CRM Programmer Auto Repair is a software solution aimed at small to mid-size auto repair shops. According to the vendor, it is utilized by various professionals and industries in the automotive sector, including auto repair shops, car wash service centers, detail shops, car repair centers, and garage owners. The product offers a range of features and functionalities to streamline operations, enhance customer interactions, and optimize service performance.

Key Features

Sales History: According to the vendor, this feature allows users to view a history of all current and past sales opportunities for individual customers. It provides a consolidated view of customer interactions and sales activities, assisting in tracking the progress and status of service requests.

Activities: The vendor claims that this feature provides a consolidated view of all communications between the repair shop and the customer, including emails, calls, appointments, and tasks. It enables efficient tracking and management of customer interactions, helping maintain a comprehensive record of customer communications.

Services: The vendor states that this feature ensures service and parts leads are handled with the same care and attention as sales leads. Salespeople can view their customers' current and past service records, while service advisers can easily follow up with customers after a service visit. Data can be extracted for recalls, phone campaigns, and email campaigns, and dynamic reports, charts, and graphs can be created to analyze service performance.

Service Due Management: According to the vendor, this feature allows users to track and manage future and pending service requests, ensuring timely servicing of customer vehicles. It assists in planning and allocating resources for upcoming service requirements.

Task Categorization: The vendor claims that this feature enables users to categorize and sort tasks for better organization and management. It helps prevent confusion and mismanagement of tasks, enhancing team productivity and efficiency.

Technician Management: According to the vendor, this feature facilitates efficient management of auto technicians and service requests. It enables prompt response to customer queries and assignment of servicing jobs to available technicians, improving coordination and collaboration within the technical team.

Notifications and Reminders: The vendor states that this feature allows users to configure notifications and reminders for appointments and service due dates. It helps in staying on top of appointments and meeting customer expectations, thereby enhancing customer satisfaction and loyalty.

CRM Software Invoice: According to the vendor, this feature enables users to generate auto repair invoices for customers. Invoices can be downloaded in PDF format or printed for customer handover, facilitating efficient billing and record-keeping.

Calendar: The vendor claims that this feature allows users to view and manage scheduled tasks, appointments, and calls. Users can configure alerts and reminders for upcoming events, improving time management and task prioritization.

Comments: According to the vendor, this feature allows staff and users to comment on customer listings, calls, and bookings. It provides a history of customer comments for informed decision-making and quick resolution of customer issues.