TrustRadius Insights
crmConnect offers a range of use cases that have proven beneficial to users across various industries. With its automatic data entry and …
Starting at $49 per month
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What is crmConnect?
crmConnect by crmSubscribe is a subscription management service aimed at small to large publishers. According to the vendor, this solution offers a range of features to streamline billing processes and enhance customer experience. It caters to magazine, catalogue, newsletter publishers, media companies,...
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Basic
$49
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is crmConnect?
crmConnect by crmSubscribe is a subscription management service aimed at small to large publishers. According to the vendor, this solution offers a range of features to streamline billing processes and enhance customer experience. It caters to magazine, catalogue, newsletter publishers, media companies, and publishing houses, providing the tools needed to efficiently manage subscriptions and provide seamless access to content.
Key Features
Billing Automation: According to the vendor, crmConnect allows users to set up custom billing schedules, accept one-time payments, manage taxes, and ensure secure and PCI compliant transactions.
Multiple Currencies: The vendor claims that crmConnect enables publishers to accept payments in 14 different currencies, expanding their reach globally and catering to international subscribers.
Flexible Payments: According to the vendor, crmConnect offers flexible payment options such as Visa, Mastercard, Amex, PayPal, Direct Debit, and more, providing subscribers with a seamless and convenient payment experience.
Transparent and Approachable: The vendor states that crmConnect offers easy-to-understand technical support and upfront communication about account-related matters, aiming to swiftly resolve any problems. They also claim to be available to discuss client needs and work as an internal team.
Superior Functionality: According to the vendor, crmConnect is a customizable service that allows users to tailor it to their specific requirements. It offers multi-currency and multi-country functions for global customer communication, multiple product options including digital versions and paywall access, as well as multichannel marketing capabilities and a comprehensive reporting suite with analytical tools.
Prioritizing Security: The vendor claims that crmConnect's core system is located within a secure cloud computing environment, ensuring data security. Additionally, they state that server backups are stored in highly redundant physically separate data centers.
Seamlessly Managed Digital and Paywall Subscriptions: According to the vendor, crmConnect allows users to efficiently manage both print and digital subscriptions on a single account. They claim that subscribers' credentials can be verified, and seamless access to content can be provided.
Shopping Cart: The vendor states that crmConnect offers an easy-to-use shopping cart system, aiming to provide customers with a seamless checkout experience.
crmConnect Features
- Supported: Calendar/Reminder System
- Supported: Email Management
- Supported: Email Marketing
- Supported: Interaction Tracking
- Supported: Marketing Automation
- Supported: Mobile Access
- Supported: Reporting/Analytics
- Supported: Social Media Integration
crmConnect Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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crmConnect offers a range of use cases that have proven beneficial to users across various industries. With its automatic data entry and sales activity tracking capabilities, users are able to streamline their sales departments and collaborate effectively with the presales team. This has led to increased efficiency and output, allowing businesses to achieve their sales goals more effectively.
Another key use case of crmConnect is managing customer relationships and enhancing after-sales service. Users have found that this software helps them keep track of customer interactions, ensuring no important details or queries are overlooked. The ability to easily organize leads and set follow-up reminders has also been instrumental in achieving sales targets.
crmConnect also excels in facilitating effective communication through features like notifications and quick drafting of emails. This enables users to maintain prompt and efficient correspondence with clients and prospects, resulting in improved customer satisfaction.
Furthermore, the software's ability to manage marketing efforts and consumer feedback has helped businesses increase their reach and make informed decisions. Users appreciate the centralized database that allows them to easily keep track of call center inquiries, customer queries, and conversations in one place.
In terms of usability, crmConnect ensures accessibility across devices, including mobile and personal computers. This feature has been highly valued by users who need to manage emails on the go without any constraints.
Overall, crmConnect offers a decent amount of features that cater to a wide range of needs. From automating database maintenance to achieving customer service goals, this software helps businesses stay organized while ensuring the privacy and security of sensitive customer data.
Automatic Data Entry: Many users have found the automatic data entry feature of CRM Connect to be a significant advantage. This time-saving feature eliminates the need for manual data entry and improves efficiency in managing customer information.
Dashboard for Sales Activities: The dashboard provided by CRM Connect is highly appreciated by users as it allows for the supervision of all sales activities in one place. This central view enhances visibility and helps in monitoring and managing sales processes effectively, according to multiple reviewers.
Scalability: The scalability of CRM Connect is seen as a valuable attribute by many users. Being able to expand the system as needed is crucial for accommodating the growth and changing requirements of businesses, according to several reviewers.
High Setup Cost: Several reviewers have found the setup process for crmConnect to be costly, making it unsuitable for small-scale companies or startups.
Difficulty in Navigating UI: Some users have expressed difficulty in understanding and navigating the user interface of the software, which may hinder their ability to effectively use crmConnect.
Performance Issues: Reviewers have reported that crmConnect can be slow at times and occasionally gets stuck, requiring users to wait for a fix. This can impact productivity and user experience negatively.