Customer.guru

Customer.guru is a customer satisfaction tracking tool designed to assist businesses in monitoring and enhancing customer experiences. According to the vendor, Customer.guru offers a range of features suitable for businesses of various sizes and industries, including e-commerce, retail, SaaS, hospitality, and financial services.

Key Features

Track Segmented Customer Satisfaction: According to the vendor, Customer.guru allows businesses to achieve high response rates and gain valuable insights by tracking customer satisfaction based on various segments such as product, purchase date, order frequency, and geographic location. The Net Promoter Score (NPS) methodology is utilized to understand trends and analyze customer opinions.

Send a survey in just 5 minutes: Customer.guru claims to provide the ability to customize NPS surveys, upload customer emails, or set up automatic survey scheduling to efficiently gather feedback. The vendor also states that businesses can track the NPS of different customer segments over time and seamlessly integrate data with over 1,000 apps through Customer.guru's integration capabilities.

Increase conversion rates of landing pages by embedding positive reviews: According to the vendor, Customer.guru offers the option to embed positive reviews on landing pages, aiming to enhance authenticity and encourage visitors to become customers. The embedded reviews are automatically anonymized for privacy protection. Natural language processing algorithms are utilized to quantitatively analyze responses and identify trends.

Comprehensive email statistics at your fingertips: Customer.guru claims to provide real-time insights into email delivery rates, open rates, click-through rates, unsubscribe rates, bounce rates, and complaint rates. These statistics can be leveraged to optimize promotional campaigns and target the right customers at the right time. The vendor also states that seamless integration with Google Ads and Facebook Ads allows for the display of different ads based on customer affinity and the ability to segment customers using Custom Website Audiences.

Survey customers in 25+ languages: According to the vendor, Customer.guru enables businesses to conduct surveys in multiple languages, including Arabic, French, German, Japanese, Portuguese, Russian, Spanish, and more. Additional languages can be requested to be added to the platform for expanded global reach.

Get more Facebook page likes and Twitter followers: Customer.guru allows businesses to customize the "thank you for your review" page based on customer scores, aiming to encourage promoters to like on Facebook, follow on Twitter, or offer discounts. The vendor also claims that Customer.guru provides a platform to address detractors' concerns and reassure them of improved experiences.

Fully responsive and optimized email survey layout: Customer.guru offers a fully responsive and optimized email survey layout, ensuring a seamless survey experience across all devices.

Extensive A/B testing of email subject lines and layout: According to the vendor, Customer.guru provides the capability to conduct extensive A/B testing of email subject lines and layout, aiming to maximize response rates by identifying the most effective strategies.

Smart follow-up feature: Customer.guru claims to offer a smart follow-up feature that automatically sends up to 2 follow-up emails to non-responding customers, increasing the chances of receiving valuable feedback.

E-mail throttling to prevent over-surveying: The vendor states that Customer.guru implements e-mail throttling to prevent over-surveying of customers, ensuring a balanced and respectful approach to gathering feedback.