DataKnowl V-Agent

DataKnowl V-Agent is an intelligent Customer Service Platform (CSP) designed to optimize and automate customer interactions, with the aim of enhancing overall customer experience. According to the vendor, this platform is suitable for businesses of all sizes, from startups to large enterprises, and is utilized by various professions and industries including customer service representatives, sales representatives, support teams, contact center managers, small business owners, sales and marketing professionals, retail and e-commerce industries, telecommunications industries, e-commerce companies, and healthcare providers.

Key Features

Cloud Phone System: According to the vendor, the platform offers a full-featured Cloud Phone System that allows businesses to make and receive calls on any device. It supports VoIP/Wi-Fi Calling, simultaneous call handling, and call forwarding.

Cloud Contact Center: The vendor claims that the platform provides an omni-channel Cloud Contact Center, which serves as a centralized platform for managing customer interactions across multiple channels such as phone, email, chat, and social media. Features include call routing, call monitoring, call recording, and call menus.

Support Ticketing System: The platform includes a simple and easy-to-use Support Ticket System that, according to the vendor, helps businesses manage customer inquiries and issues. It offers features like web widget integration and comprehensive tracking of calls and support tickets.

AI-based Self Service: The vendor states that the platform offers powerful AI-based Self Service features, enabling businesses to provide automated support to customers. This includes IVR (Interactive Voice Response), multilingual text-to-speech, and chatbot development capabilities.

CRM Integration: According to the vendor, the platform integrates with CRM (Customer Relationship Management) systems, allowing businesses to streamline customer interactions and manage customer data efficiently. It offers CRM setup and a single point of contact feature.

Voice Functionality: The vendor claims that the platform provides Voice Functionality services, optimizing and automating interactions with users and customers through the voice channel and via SMS. It offers 24/7 availability, omnichannel support, and automation of customer service tasks.

SMS Functionality: According to the vendor, the platform offers SMS Functionality, allowing users to send messages through the DataKnowl platform to one or more recipients. It offers features like message sending, message length management, and integration with mobile service providers.

Chat Platforms: The vendor states that the platform utilizes third-party chat platforms and services to provide users with the Chat Platform feature. It offers integration with third-party services, with pricing subject to change.

Social Channel: According to the vendor, the platform utilizes third-party platforms and services to provide users with the Social Channel feature. It offers integration with third-party services, with pricing subject to change.

Intelligent Conversational AI: The vendor claims that DataKnowl V-Agent utilizes artificial intelligence and natural language processing to understand users' intentions and manage complex actions and conversations. According to the vendor, it provides accurate and relevant information.