TrustRadius Insights
Deskpro is a software that solves several key business problems for its users. One of the main benefits reported by customers is its …
Starting at $29 per month per user
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What is Deskpro?
Deskpro creates helpdesk software that provides support experiences for businesses across the globe, with the freedom to host the helpdesk in the Cloud or On-Premise.Founded in 2001, Deskpro has enabled thousands of companies to streamline their customer service operations and…
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Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.deskpro.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29 per month per user
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Deskpro?
Deskpro creates helpdesk software that provides support experiences for businesses across the globe, with the freedom to host the helpdesk in the Cloud or On-Premise.
Founded in 2001, Deskpro has enabled thousands of companies to streamline their customer service operations and improve response times, resulting in a better customer experience.
Deskpro's helpdesk software includes email, live chat, phone, and social media ticketing alongside a self-service knowledge base. Its analytics and reporting tools allow businesses to monitor performance and make data-driven decisions.
Deskpro is designed to improve communication between businesses and end-users to deliver a superior customer service experience. The solution boasts users among thousands of companies including Sony, Apple, Microsoft, Vodafone, Aon, Intel, P&G, and Airbus.
Deskpro Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: Forums
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Q and A
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: Social integration
- Supported: Email support
- Supported: Help Desk CRM integration
Deskpro Screenshots
Deskpro Videos
Getting to know the Deskpro Help Center
Getting to know the Deskpro Agent Interface
Introduction to Deskpro's Admin Interface
Deskpro Integrations
Deskpro Competitors
Deskpro Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Deskpro is a software that solves several key business problems for its users. One of the main benefits reported by customers is its ability to efficiently handle customer support tickets. Users have praised Deskpro's ticket management system for streamlining their support workflow and improving response times. This has led to increased customer satisfaction and loyalty, as issues are resolved in a timely manner.
Another common business problem solved by Deskpro is its robust knowledge base functionality. Many users have found that Deskpro's knowledge base helps reduce the number of repetitive inquiries by providing self-service options for customers. This not only saves time and resources for the support team but also empowers customers with relevant information at their fingertips.
Deskpro also addresses the challenge of collaboration within support teams. With its collaborative features, users can easily assign tickets to specific agents, track progress, and communicate internally. This ensures effective coordination among support staff, leading to faster ticket resolution and improved overall productivity.
Additionally, Deskpro's reporting and analytics capabilities have proven valuable to many businesses. Users appreciate the platform's ability to generate detailed reports and metrics on ticket volume, response times, resolution rates, and customer feedback. This data-driven approach enables companies to identify trends, spot areas for improvement, and make informed decisions to enhance their customer support operations.
Ultimately, Deskpro addresses various business problems related to customer support ticket management, knowledge sharing, team collaboration, and data analysis. Its user-friendly interface and comprehensive feature set have made it a go-to choice for businesses seeking efficient solutions to streamline their customer support processes.
Users of DeskPro frequently recommend the software for its ease of use, customization options, and affordability. Many users find DeskPro to be highly customizable, allowing them to tailor the software to their specific needs. They appreciate the true business-to-business approach of the software, making it suitable for companies requiring helpdesk solutions. The simple installation and setup process is also praised by users, as it allows for a hassle-free implementation. In addition, DeskPro is often described as very affordable and cost-effective, making it an attractive option for businesses. Users also highlight the flexibility of the software, with limitless user access available to staff and clients. Overall, DeskPro receives recommendations from users who value its customization options, ease of use, and cost-effectiveness.