Desky

Desky is a cloud-based customer support ticketing and live chat system software designed by Innoquad Technologies LLP. According to the vendor, Desky aims to help entrepreneurs and businesses manage and optimize their customer support service. It provides what the vendor claims to be a fast and simple help desk solution, allowing businesses to streamline their customer support process and potentially improve response times. Desky is said to be suitable for businesses of all sizes, including freelancers, small businesses, and larger enterprises. The vendor states that it is widely used by e-commerce businesses, SaaS companies, online service providers, IT and software companies, as well as marketing and advertising agencies.

Key Features

Simple Help Desk: Desky is said to provide a help desk solution that allows users to create, assign, and track support tickets, potentially leading to efficient issue resolution.

Ticketing System: Desky offers a ticketing system that allows users to create, categorize, and prioritize support tickets based on their urgency and importance.

Live Chat: Desky includes a live chat feature that enables real-time communication between customers and support agents. Customers can initiate chat conversations directly from the website, seeking immediate assistance.

Customization Options: Desky offers extensive customization options, allowing users to tailor the help desk portal to match their brand's look and feel. This customization includes logos, colors, and images, potentially helping to maintain brand consistency.

Mobile Apps: Desky provides mobile apps for both live chat and ticket management, allowing support agents to stay connected on the go. Agents can respond to customer inquiries and manage tickets from their mobile devices, potentially ensuring prompt customer support.

Knowledge Base: Desky includes a knowledge base feature that allows businesses to create and manage a repository of helpful articles and resources. This knowledge base can provide self-service support to customers by offering relevant articles and FAQs.

Integration Capabilities: Desky integrates with various tools and platforms, potentially enhancing its functionality and streamlining workflows. Users can integrate Desky with their existing CRM, e-commerce, or project management systems.

Reporting and Analytics: Desky provides comprehensive reporting and analytics features that allow users to track and measure support team performance. Users can generate reports on ticket volume, response times, customer satisfaction, and more, potentially helping businesses identify areas for improvement and make data-driven decisions.