DiamanteDesk

DiamanteDesk is a free, open-source help desk solution designed to enhance the quality of customer care. According to the vendor, it provides businesses with a ticketing system that efficiently manages and responds to customer support requests, aiming to elevate their customer service. DiamanteDesk is specifically tailored for small to medium-sized businesses and is widely used by e-commerce companies, software development firms, IT service providers, customer support teams, and retail businesses.

Key Features

Open Source: DiamanteDesk is an open-source help desk solution that gives users complete control over the system and its code base. According to the vendor, this allows for easy customizations, additional development, and integrations, as well as the ability to foster a strong community around the product.

Modern Technologies: DiamanteDesk is built using modern and advanced technologies such as PHP 5, Symfony2, OroPlatform, Bootstrap, HTML5, and CSS3. These technologies are claimed to ensure high reliability, flexibility, scalability, and extensibility of the software.

Deep Integrations: DiamanteDesk offers seamless integrations with various CRM systems, eCommerce solutions, and bug-tracking/project management tools. According to the vendor, these integrations facilitate smooth data exchange and collaboration between different platforms.

API Control: DiamanteDesk provides full control of the system through its API (Application Programming Interface). The vendor states that this enables users to integrate the help desk software with other applications and systems, allowing for data synchronization and automation.

Customizable Fields: DiamanteDesk allows businesses to create custom configurable fields for tickets, enabling them to capture specific information and tailor the ticketing system to their unique requirements, as per the vendor.

Permissions Management: DiamanteDesk offers granular permissions management for branches and tickets, empowering users to restrict CRUD operations to specific branches or tickets, ensuring data security and privacy, according to the vendor.

Embedded Ticketing Forms: DiamanteDesk supports the embedding of ticketing forms for external systems, enabling businesses to seamlessly integrate the help desk software into their websites or applications, providing a unified support experience for customers, as claimed by the vendor.

Customer Front-End: DiamanteDesk provides a customizable customer front-end interface, allowing users to modify the columns in the ticket grid, assign customers to specific branches, create and manage sub-users, and enable registration and login via social networks, according to the vendor.

Call-Center Interface: DiamanteDesk offers a dedicated call-center interface designed to streamline communication and ticket management, providing call center agents with a focused workspace, as per the vendor.

Social Networks Integration: DiamanteDesk integrates with popular social networks, enabling businesses to receive and respond to customer support requests from platforms such as Twitter, Facebook, LinkedIn, and Gmail, helping companies stay connected with customers across multiple channels, according to the vendor.